Safeguarding the Organization against Violence and Bullying An International Perspective

by McCarthy, Paul; Mayhew, Claire

• ISBN13: 9781403932525
• ISBN10: 1403932522
• Format: Hardcover
• Copyright: 2004-09-04
• Publisher: Palgrave Macmillan

Summary

This book brings together the research evidence on occupational violence and bullying, estimates the costs to organizations and the community at large, examine the overlaps between manifestation in the broader community and the extent of spillover into workplaces, and identifies preventive interventions that may safeguard organizations from these threats. Opportunities for safeguarding strategies to add value to organizational skills, productivity, quality and reputation amongst clients, investors and government stakeholders are emphasized.

Author Biography

Paul McCarthy is a lecturer in the School of Management at Griffith University, Queensland, Australia.

Claire Mayhew is an Associate of the Industrial Relations Research Centre at the University of New South Wales and a Visiting Fellow in the School of Management at Griffith University.

Table of Contents

List of Tables	viii
List of Figures	x
Preface	xi
The Safeguarding Challenge	1	(16)
The rise of safeguarding as a managerial issue	2	(2)
The evolution of meanings	4	(5)
Forms and directions of bullying and violence	9	(5)
Risk factors	14	(1)
Modelling of costs	14	(1)
Pathways to safeguarding	15	(1)
Conclusion	16	(1)
The Overlaps Between Occupational Violence/Bullying and Systemic Pressures on Organizations from Global Market Environments	17	(21)
Conceptual typologies	17	(7)
The translation of systemic pressures from the external environment into `systemic' occupational violence	24	(9)
Conclusion	33	(5)
Costs of Occupational Violence and Bullying	38	(21)
Cost of bullying at work	38	(6)
Costs of violence at work	44	(1)
Dimensions of cost	45	(5)
Factors mediating the translation of risks into incidents and costs	50	(2)
Issues in costing bullying and violence at work	52	(3)
Benefits of bullying/violence at work -- the perverse counter case	55	(1)
Conclusion: accounting for costs of bullying/violence at work	56	(3)
The Overlap between Community Violence, Criminal Indices and Aggression at Work	59	(21)
Data on violence	59	(2)
Variations in experiences of violent crime across countries	61	(4)
Variations in risk of violence/bullying between geographical areas and communities	65	(4)
Prevention of violence/bullying in the community	69	(2)
Occupational violence/bullying in retail small business	71	(6)
Conclusion	77	(3)
Occupational Violence, Psycho-Terror and Terrorism	80	(30)
Where occupational violence meets terrorism	80	(1)
Dimensions of psycho-terror and terrorism	81	(1)
The destruction of psychological integrity	82	(3)
Attribution, severity of impacts, and response	85	(2)
Transmission of brutality in organizational roles	87	(1)
Identity terror	88	(2)
Gender sensitivities	90	(3)
Urban terror	93	(1)
Communal terror	94	(3)
Sacrificial violence	97	(3)
Lineages of terror in the West	100	(6)
Mutation of resistance into global terrorist cells	106	(1)
Conclusion	107	(3)
Occupational Violence/Bullying in the Health Industry	110	(19)
The international comparative study on violence in health	110	(3)
Variations in risk across health occupational groups	113	(6)
Prevention of occupational violence/bullying in the health industry	119	(8)
Conclusion	127	(2)
Occupational Violence/Bullying in the Transport Industry	129	(19)
Forms of occupational violence/bullying experienced by transport workers	129	(3)
Taxi drivers	132	(4)
Heavy haulage transport	136	(3)
Courier drivers	139	(2)
Maritime industry	141	(4)
Conclusion	145	(3)
Occupational Violence/Bullying in Education and Juvenile Justice, and Assessment of the Impact from these Events	148	(21)
The risks faced by those who work with adolescents	149	(2)
Methodologies adopted in recent research studies	151	(2)
Occupational violence/bullying experiences of juvenile justice and tertiary education workers	153	(3)
Comparisons across industry sectors	156	(2)
Measurement of the negative health effects from occupational violence/bullying at work	158	(6)
Possible prevention strategies	164	(3)
Conclusion	167	(2)
Preventing Risk/Severity Spirals: A Cross-Sectoral Approach	169	(37)
Relations of risk and severity	170	(2)
Risk intensities	172	(5)
Escalation of risk and severity in seeking remedies	177	(2)
Risk/severity spirals	179	(5)
Help seeking	184	(2)
The challenge of prevention	186	(4)
A cross-sectoral web of safeguards	190	(14)
Conclusion	204	(2)
Towards a Global Response to Workplace Bullying and Violence	206	(20)
The evolution and internationalization of safeguards	206	(3)
Regulatory responses in a global context	209	(6)
Internationalization of the statutory response	215	(2)
Sustainable safeguarding	217	(3)
The case for a global anti-workplace bullying/violence initiative	220	(3)
Agenda for a global response to workplace bullying/violence	223	(2)
Conclusion	225	(1)
Appendix 1 Crime Prevention in Small Business: Self-Audit Checklist	226	(15)
Bibliography	241	(23)
Index	264