Introduction | p. 1 |
Workbook Objectives | p. 1 |
Characteristics of Effective and Ineffective Training | p. 2 |
Adult Learning | p. 5 |
Why Adults Learn Differently | p. 5 |
Eight Principles of Adult Learning | p. 10 |
Discussion of the Eight Principles of Adult Learning | p. 11 |
Memory and Thinking Styles | p. 21 |
Chapter 2 Summary | p. 25 |
Designing Effective Training | p. 27 |
Needs Assessment | p. 29 |
Goals and Objectives | p. 36 |
Gathering Information | p. 42 |
Organizing Your Training | p. 46 |
Training Methods | p. 53 |
Selecting a Training Method | p. 55 |
Audio-Visual Aids | p. 59 |
Testing and Developing Questions | p. 67 |
Logistical Arrangements | p. 72 |
Evaluations | p. 76 |
Eliciting Audience Participation | p. 87 |
The Basics for Answering Questions | p. 88 |
The Basics for Asking Questions | p. 90 |
Understanding Interventions | p. 93 |
Chapter 4 Summary | p. 97 |
Delivering Effective Training | p. 99 |
Opening | p. 99 |
What To Do in the Body of the Training | p. 101 |
Closing | p. 101 |
Timing | p. 102 |
Chapter 5 Summary | p. 104 |
Characteristics of Effective Presenters | p. 105 |
How You Look and Sound is Important | p. 105 |
Chapter 6 Summary | p. 107 |
Effective and Ineffective Training Characteristics | p. 109 |
Answers to Adult Learning Exercise 1 | p. 111 |
Answers to Adult Learning Exercise 2 | p. 113 |
Crossword Puzzles | p. 115 |
Chemical Safety Crossword Puzzle | p. 115 |
Laser Safety Crossword Puzzle | p. 117 |
Hearing Conservation Crossword Puzzle | p. 119 |
Ergonomics Jeopardy | p. 121 |
Creating Patterns for Training | p. 123 |
Selecting a Training Method | p. 125 |
Pros and Cons of Different Types of Media | p. 129 |
Exercise for Handling Questions | p. 131 |
Dealing With Problems and Interventions | p. 133 |
Would You Intervene? | p. 135 |
Additional Reading | p. 137 |
Inspirational Quotes on Public Speaking | p. 139 |
Index | p. 141 |
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