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ANNEKE SELEY was the twelfth employee at Oracle and the designer of the company's revolutionary inside sales operation. She is currently the CEO and founder of Phone Works, a consultancy that helps large and small businesses build and restructure sales teams to achieve predictable, measurable, and sustainable sales growth.
BRENT HOLLOWAY is a practicing sales manager with more than a decade of direct and channel sales experience at high-tech companies. He currently manages a sales team at Verint Systems that has dramatically increased incremental revenue, profit, and customer retention.
Acknowledgments | p. ix |
Preface | p. xiii |
Foreword | p. xvii |
Selling in the Twenty-First Century | p. 1 |
What is Sales 2.0? | p. 5 |
Why is Sales 2.0 Imperative for Your Business? | p. 10 |
Sales 1.0 to Sales 2.0: Changing Mindset | p. 18 |
Sales 2.0 Results and Rewards | p. 22 |
Seven Misperceptions about Sales 2.0 | p. 26 |
Eight Sales 2.0 Imperatives | p. 33 |
R U Sales 2.0? A Checklist | p. 51 |
Your Entry into Sales 2.0 | p. 55 |
What is Inside Sales? | p. 59 |
Sales Development: Generating, Qualifying, and Managing Leads | p. 62 |
Telesales: Selling by Telephone and Web | p. 78 |
The Benefits of Inside Sales | p. 91 |
Profiles of Four Sales 2.0 Leaders | p. 97 |
Oracle Corporation: The Original Sales 2.0 Company | p. 101 |
WebEx Communications: Software-as-a-Service Leader and Sales 2.0 Showcase | p. 133 |
Genius.com: An Emerging Sales 2.0 Pioneer | p. 155 |
Syneron: Visionary Sales Leadership in an Unexpected Industry | p. 166 |
Getting Started with Sales 2.0 | p. 183 |
Your Sales 2.0 Plan: Making a Transition | p. 185 |
Sales 2.0 Strategy: Realigning Your Sales Organization | p. 188 |
Sales 2.0 People: Assessing Staffing, Training, and Compensation | p. 191 |
Sales 2.0 Process: Defining and Measuring Your Customer-Centric Sales Steps | p. 196 |
Sales 2.0 Technology: Selecting the Right Enabling Tools | p. 201 |
Afterword | p. 223 |
Sales 2.0 Resources | p. 229 |
Index | p. 233 |
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