Summary

Savvyis about how to deal with office politics, conflict and difficult people at work. Full of essential advice on developing the right skills to overcome these problems, it will help the reader to boost their career and ensure success. Practical and insightful, Savvy expands upon all the necessary skills to deal with these diffficult situations, including the art of influnce, how to be persuasive, how to understand and handle conflict, build a network, develop the right mindset, manage the boss and deal with a bully. With case studies and examples, Savvywill help you to understand behaviour and power dynamics at work, and learn how to negotiate them successfully.

Author Biography

Jane Clarke is an author and director at business psychology consultancy Nicholson McBride. She has worked in consulting for over 20 years and her clients include London Business School, Freshfields, Morgan Stanley, J Walter Thompson and Sainsbury's. She has published articles in the Financial Times and the Guardian, appeared on BBC Business Breakfast and written a weekly column on office politics for the Independent. Jane is also the author of Office Politics, Wired Working and Resilience.

Foreword	p. viii
Acknowledgements	p. x
Introduction	p. 1
What is savvy?	p. 3
How do people perceive the politics?	p. 5
Why do views differ?	p. 8
Why are some companies more political?	p. 12
So what is savvy?	p. 17
Summary	p. 18
Adopting a positive, proactive approach	p. 21
Are you a victim?	p. 22
Who is savvy?	p. 31
Your methods	p. 32
Your motives	p. 32
Your savvy	p. 32
Who are the political players?	p. 32
Why do people behave in a negative way?	p. 36
How do you behave?	p. 39
Dealing with the office politicians	p. 43
General principles	p. 44
Dealing with a Barbarian	p. 45
Dealing with a Machiavellian	p. 49
Dealing with a Naive	p. 54
Dealing with a Star	p. 57
Dealing with political problems at work	p. 63
Being caught in the middle	p. 64
Someone stealing your credit	p. 67
Someone encroaching on your territory	p. 70
Being the victim of a smear campaign	p. 74
Dealing with hidden agendas	p. 77
Being held down	p. 80
Mastering the art of influence and persuasion	p. 83
Step 1: determine who to influence	p. 84
Step 2: establish your influencing strategy	p. 86
Step 3: follow some basic rules	p. 88
Step 4: listen	p. 90
Step 5: use the right influencing tactics	p. 93
Understanding and handling conflict	p. 103
Understand your own approach to conflict	p. 105
Understand the source of the conflict	p. 109
To act or not to act…	p. 110
Plan your approach	p. 112
Conflict resolution styles	p. 113
Horses for courses	p. 115
Act!	p. 118
Dealing with relationship breakdown	p. 121
Why do you want good working relationships?	p. 121
What is a good working relationship?	p. 122
Win-win	p. 123
Respect	p. 124
Trust	p. 125
Listening	p. 127
Empathy	p. 127
What happens when relationships break down?	p. 128
What causes meltdowns?	p. 129
How to deal with breakdowns	p. 129
What are the principles for dealing with breakdowns?	p. 144
Managing your boss	p. 147
Why are good relationships with your boss critical?	p. 147
What can a boss do for you?	p. 148
How do you manage your boss?	p. 150
What do you do when things go wrong?	p. 155
Dealing with a bully	p. 171
Cyberbullying	p. 177
How to handle a bully	p. 178
And as a manager …?	p. 182
Making networks work for you	p. 185
What are networks?	p. 187
Why network?	p. 188
Are you a natural?	p. 190
What are the skills and behaviours?	p. 192
Who's in your network?	p. 193
Who might be in your network?	p. 195
How to do it - the mindset	p. 196
How to do it - the meeting	p. 198
How to do it - the event	p. 201
How to do it - social networking sites	p. 203
Good people to know	p. 206
Maintaining your network	p. 207
Making the right impression	p. 209
First impressions	p. 210
Shifting your reputation	p. 213
Identity (ID)	p. 217
Beliefs/values	p. 217
Capability	p. 218
Behaviour	p. 218
Environment	p. 219
Checklist for change	p. 222
Summary	p. 223
Appendix - What kind of politician are you?	p. 227
References	p. 239
Index	p. 240
Table of Contents provided by Ingram. All Rights Reserved.

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