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Purchase Benefits
What is included with this book?
Acknowledgments | p. ix |
Foreword | p. xi |
Introduction | p. xiii |
What Is a Balanced Scorecard? | p. 1 |
Origins of the Balanced Scorecard | p. 1 |
The Organizational Readiness Perspective | p. 3 |
The Internal Process Perspective | p. 5 |
The Customer Perspective | p. 5 |
The Financial Perspective | p. 7 |
Integrating the Perspectives | p. 7 |
Other Scorecards | p. 9 |
Experiences in Using the Balanced Scorecard | p. 9 |
Additional Resources | p. 13 |
Related Web Sites | p. 14 |
Notes | p. 15 |
The Library Scorecard | p. 17 |
Notes | p. 23 |
A Suggested Process | p. 25 |
Determine Who Participates | p. 25 |
Who Will Facilitate | p. 26 |
Understanding the Stakeholders' Perspective | p. 27 |
Time Commitment | p. 27 |
Budget Impact | p. 27 |
The Process | p. 27 |
Review the Library's Mission and Vision Statements | p. 28 |
Develop a Strategy Map | p. 28 |
Select Performance Measures | p. 28 |
Identify Targets and Initiatives | p. 28 |
Integrate the Library Scorecard | p. 29 |
Communicate the Library Balanced Scorecard | p. 29 |
Implementation Problems | p. 29 |
Summary | p. 30 |
Notes | p. 30 |
Step 1: The Mission and Vision | p. 33 |
Useful Mission Statements | p. 33 |
Writing a Mission Statement | p. 38 |
The Vision Statement | p. 38 |
Useful Vision Statements | p. 40 |
Writing a Vision Statement | p. 45 |
Using a Slogan | p. 45 |
Facing the Outside World | p. 45 |
Notes | p. 46 |
Step 2: Strategy and Strategy Maps | p. 47 |
What Is Strategy? | p. 48 |
Three Broad Strategies | p. 50 |
Choose Two to Four Broad Strategic Themes | p. 52 |
Strategic Themes | p. 52 |
Value-Impact Matrix | p. 53 |
Decide on the Structure of the Library's Balanced Scorecard | p. 55 |
Develop a Strategy Map | p. 57 |
Smart Managers | p. 61 |
Notes | p. 61 |
Step 3: Selecting Performance Measures | p. 63 |
Input Measures | p. 64 |
Process Measures | p. 64 |
Output Measures | p. 64 |
Outcome Measures | p. 64 |
Create a List of Possible Measures | p. 66 |
Select Your Final Measures | p. 70 |
Source of Data | p. 71 |
Creative Measures | p. 72 |
Complete a Performance Measure Record Sheet | p. 72 |
Notes | p. 73 |
Step 4: Identifying Targets and Initiatives | p. 75 |
Identifying Targets | p. 75 |
Establish Baseline Performance | p. 75 |
Establish Targets for Each Measure | p. 75 |
Identify Initiatives | p. 77 |
Prioritize Initiatives | p. 77 |
Notes | p. 78 |
Step 5: Integrating the Scorecard | p. 81 |
Integrate the Library's Scorecard | p. 81 |
Cascade the Scorecard | p. 83 |
Management's Focus | p. 84 |
Recognition | p. 86 |
Implementation Challenges | p. 87 |
Tips for Success | p. 88 |
Notes | p. 90 |
Step 6: Communicating Your Scorecard | p. 91 |
Select a Format for the Library's Balanced Scorecard | p. 91 |
The "Dashboard" Approach | p. 92 |
The Strategy Map Approach | p. 92 |
The Spider Web Diagram Approach | p. 92 |
The Scorecard Approach | p. 92 |
The Combination Approach | p. 97 |
Preparing the Brochure | p. 97 |
Tips for Telling Your Library's Story | p. 98 |
Communicating the Scorecard | p. 98 |
Notes | p. 100 |
Glossary | p. 101 |
Selected Resources | p. 105 |
Index | p. 109 |
Table of Contents provided by Ingram. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.