Scorekeeping for Success

by Benson, Lee; Coonradt, Charles A.

• ISBN13: 9781883004057
• ISBN10: 1883004055
• Format: Hardcover
• Copyright: 1999-06-01
• Publisher: Game of Work

Summary

Scorekeeping is a far cry from mere measurement. Measurement has many interpretations. Many of those interpretations are powerfully negative in nature. What it means to one person to "measure" can vary greatly from what it means to someone else. More than that, the traditional measuring done in companies -- the way we've always done it -- is simply not enough. Plain old measuring does not, in fact, motivate all by itself. Worse, plain old measurement can, in fact, do just the opposite and de-motivate. Only when we successfully transform our measuring into real scorekeeping does management by measurement really take off. Scorekeeping is the key. It's not that we keep score, it's how we keep score. Book jacket.

Author Biography

Charles A. Coonradt Chairman of the Board and Chief Executive Officer of The Game of Work, Inc., founded in 1973. Internationally recognized in the fields of goal setting and profit improvement, as an author, consultant, and speaker. Chuck's books The Game of Work, Managing The Obvious, and The Four Laws of Debt Free Prosperity have been labeled management "must reads". He is a contributing author to the best selling Chicken Soup for the Soul series, as well as a founding member and frequent lecturer at the School of Entrepreneurship, Brigham Young University, Marriott School of Management.

Table of Contents

Introduction: Why You Should Read This Book	p. 2
The Power of Scorekeeping
Why Keep Score	p. 8
Measurement Isn't Scorekeeping	p. 16
A Universal Language	p. 22
The Importance of Feedback	p. 28
Scorekeeping First	p. 34
The Concepts of Scorekeeping
Well Worth the Time	p. 42
Keep It Positive	p. 48
Coach and Player	p. 58
Celebrate	p. 66
Maximize the Number of Winners	p. 74
Ownership	p. 82
Credibility Counts	p. 90
We Trust What We Can Touch	p. 98
A Better Way	p. 104
Keep It Simple	p. 112
Control-Influence-Impact	p. 118
Macro to Micro	p. 124
Frequent Enough to Fix	p. 130
When It Matters	p. 136
Create Your Own Scorecards
Data to Pictures	p. 142
Line Them Up	p. 148
The Difference Between Wow! and How!	p. 158
Make Them Bounce	p. 168
Chicken Feet	p. 174
Point After
The Rolex	p. 180
Index	p. 181
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