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9780398066604

Case Management in Social Work

by ;
  • ISBN13:

    9780398066604

  • ISBN10:

    0398066604

  • Edition: 2nd
  • Format: Paperback
  • Copyright: 1997-02-01
  • Publisher: Charles C Thomas Pub Ltd
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List Price: $63.95

Table of Contents

Preface v
What will this book do for you? ix
Overview
3(33)
What is Case Management?
3(1)
Case Management Functions
3(3)
The Rapidly Evolving Nature of Case Management
6(3)
Roots in Social Work
9(1)
What Kinds of People Need Case Management?
10(1)
The Role of the Case Manager
11(1)
What is Special About Case Management?
12(1)
Overview of the Model
13(3)
Stages of Case Management
16(12)
Engagement
16(1)
Assessment
17(3)
Planning
20(6)
Accessing Resources
26(1)
Coordination
27(1)
Disengagement
28(1)
Continuous Activities in the Case Management Sequence
28(2)
Basic Themes Operating Throughout the Sequence
30(2)
Strengths Perspective
30(1)
Mutual Decision-Making
31(1)
Professional Skills and Knowledge
31(1)
Clinical Elements of Case Management
31(1)
Cultural Competence
32(1)
Goal-Focused Planning
32(1)
Case Management Settings
32(3)
Summary
35(1)
Engaging
36(26)
Engagement in Case Management
36(2)
Clarifying Expectations and Unrealistic Expectations
38(1)
Interviewing Techniques
39(14)
Interview Content
40(5)
How to Build Trust
45(3)
Handling Negative Feelings
48(1)
Clarification of Expectations
49(4)
The Service Agreement
53(7)
Summary
60(1)
Notes
61(1)
Assessing Resources
62(39)
Resource Assessment
63(1)
Assessment in Case Management
63(2)
The Importance of the Relationship Between Individuals and Their Environment
65(1)
Types of Resources
66(8)
Ecological Perspective on Resources
74(3)
Case Manager's Role in Relation to Resources
77(2)
Interviewing About Resources
79(8)
Using Natural Helpers
87(2)
Ecological Mapping
89(8)
Resource Files
97(1)
Summary
98(2)
Notes
100(1)
Assessing Barriers
101(28)
What Are Barriers?
101(1)
Case Manager's Role
102(2)
Types of Barriers
104(2)
External Barriers
105(1)
Internal Barriers
105(1)
Inherent Incapacities
105(1)
When to Assess Barriers
106(13)
Identifying External Barriers
107(2)
Identifying Internal Barriers
109(8)
Identifying Inherent Incapacity Barriers
117(2)
Dealing with Inherent Incapacity Barriers
119(9)
Summary
128(1)
Goal Planning
129(31)
What is Planning?
129(1)
Using Planning in the Case Management Process
130(1)
Common Planning Problems
131(3)
Resistance to Planning
134(1)
Using the Planning Process
134(22)
Mutual Formulation of Goals
135(4)
Setting Priorities
139(2)
Generating Strategies
141(3)
Choosing Among the Strategies Force Field Analysis
144(3)
Implementation
147(9)
Goal Attainment Scaling
156(2)
Summary
158(1)
Notes
159(1)
Accessing External Resources
160(29)
Exchanges Between People and Their Environment
160(1)
Improving and Maintaining Balanced Transactions Between the Client and Their Environment
160(4)
Case Manager Roles for Effective Accessing of Resources
164(23)
Connecting Methods
165(1)
Connecting Activities with Clients
166(2)
Connecting Activities with Providers
168(5)
Negotiation
173(6)
Advocacy
179(8)
Summary
187(1)
Notes
188(1)
Accessing Internal Resources
189(35)
How to Avoid Getting Lost
190(1)
Why People Change
191(1)
The Case Manager as Counselor
192(2)
Emphasize Strengths Not Weaknesses
194(1)
What is an Internal Resource
194(28)
Make the Internal Barriers Explicit
201(5)
Identify an Internal Resource
206(3)
Develop a Set of Experiences that Will Mobilize the Internal Resource
209(5)
Develop a Set of Tasks
214(4)
Interpret the Results
218(4)
Summary
222(2)
Coordination
224(33)
Definition of Coordination
224(2)
The Role of the Case Manager in Coordination
226(1)
Confidentiality
227(1)
Client Contracting
228(6)
Task Implementation Sequence
234(2)
Contracting with Other Providers
236(1)
Monitoring
237(2)
Supporting the Client
239(3)
Facilitating the Work of Other Helpers
242(2)
Working with Natural Helpers
244(2)
The Case Conference
246(5)
Caseload Monitoring
251(2)
Summary
253(3)
Notes
256(1)
Disengaging
257(17)
Evaluation Issues
257(1)
Disengagement Issues
258(2)
Evaluation
260(6)
Purpose and Uses of Evaluation
260(1)
Levels of Evaluation
261(1)
Using Goals in Evaluation
262(4)
Disengagement
266(8)
Reasons for Disengagement
267(3)
Readiness for Disengagement
270(1)
Completing Disengagement
271(2)
Summary
273(1)
Providing Agency Support
274(29)
The Need for Organizational Support
274(2)
General Organizational Supports
276(5)
Administrative Supports
276(2)
Supervisory Supports
278(3)
Organizational Support at Each Stage of Case Management
281(9)
Engagement
281(1)
Assessing
282(2)
Goal Planning
284(1)
Accessing External Resources
285(2)
Accessing Internal Resources
287(1)
Coordination and Maintenance
287(2)
Disengagement
289(1)
A Checklist for Organizational Supports
290(7)
General Agency Supports
291(1)
Supervisory Supports
292(1)
Organizational Support for Each Stage
293(4)
Some New Directions for Case Management Collaborating with Agencies and Communities
297(6)
An Integrated Community Model Incorporating Case Management
298(5)
Bibliography 303(6)
Index 309

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