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9781885167231

Inside the Magic Kingdom Seven Keys to Disney's Success

by
  • ISBN13:

    9781885167231

  • ISBN10:

    1885167237

  • Format: Hardcover
  • Copyright: 1997-03-25
  • Publisher: Peak Performance

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Summary

Now an insider takes you inside the incredible Disney service culture and presents simple, powerful concepts in a fun, memorable way.

Table of Contents

About This Book
Off to Orlandop. 1
Five at the Starting Gatep. 7
Who's Really Your Competition?p. 17
How Little Things Make a Big Differencep. 27
Michael Eisner Sets the Record Straightp. 39
The Importance of Things Unseenp. 57
Putting on the Earsp. 69
Keeping the Magic Goingp. 83
Behind the Scenesp. 103
Silo Busting Made Easyp. 121
How Disney Picks the Right Peoplep. 135
Keeping Customers Who Countp. 149
Building Strong Business Partnershipsp. 159
One with Passion...p. 169
Leader's Tool Kit: How to Put the Lessons to Work in Your Companyp. 181
Notesp. 187
Further Readingp. 188
About the Authorp. 190
Acknowledgmentsp. 191
Table of Contents provided by Blackwell. All Rights Reserved.

Supplemental Materials

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The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

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