The Smart Nonprofit Staying Human-Centered in An Automated World

A pragmatic framework for nonprofit digital transformation that embraces the human-centered nature of your organization

The Smart Nonprofit turns the page on an era of frantic busyness and scarcity mindsets to one in which nonprofit organizations have the time to think and plan — and even dream. The Smart Nonprofit offers a roadmap for the once-in-a-generation opportunity to remake work and accelerate positive social change. It comes from understanding how to use smart tech strategically, ethically and well.  

Smart tech does rote tasks like filling out expense reports and identifying prospective donors. However, it is also beginning to do very human things like screening applicants for jobs and social services, while paying forward historic biases. Beth Kanter and Allison Fine elegantly outline the ways smart nonprofits must stay human-centered and root out embedded bias in order to success at the compassionate and creative work that only humans can and should do.

BETH KANTER is a thought leader in digital transformation and well-being in the nonprofit workplace. She is the co-author of the award-winning Happy Healthy Nonprofit: Impact without Burnout and co-author with Allison Fine of the bestselling The Networked Nonprofit.

ALLISON FINE is among the nation’s preeminent writers and strategists on the use of technology for social good. She is the author of the award-winning Momentum: Igniting Social Change in the Connected Age and of Matterness: Fearless Leadership for a Social World.

Preface

Acknowledgements

Part I: Understanding and Using Artificial Intelligence

Chapter 1: Becoming a Smart Nonprofit

Introduction

Understanding Smart Tech

Becoming a Smart Nonprofit

A Real-World Smart Nonprofit

The Dangers of Automation

About This Book

Conclusion

Chapter 2: Leading Smart Nonprofits

Introduction

The Busyness Paradox

Creating Healthy Cultures

Smart Tech and Jobs

Leading through Resistance

Conclusion

Chapter 3: The Evolution of Smart Tech

Introduction

A Brief History

Digital Eras and Disruptive Technology

Accelerating into the Autonomous World

Key Aspects of the Autonomous World

Machine Learning

Conversational Artificial Intelligence

AI4Good

Climiate Change

Refugee Crisis

Epidemiology and Diagnostics

Data4Good

Conclusion

Chapter 4: Staying Human-Centered

Introduction

Man vs. Machine

Co-botting

Human-Centered Design

Conclusion

Chapter 5: Data, Data, Data

Introduction

Big Data

Understanding Data Science

Data Planning for Your Organization

Third-Party Data Sets

Second-Party Data

Open Data Sets

Data Collaboratives

Crowdsourcing Data

Conclusion

Chapter 6: Ethical and Responsible Use

Introduction

Responsible Use

Rooting Out Embedded Bias

Digital Privacy

Surveillance Capital

Reputation Capital

Spiraling Out of Control

Creating Ethical Standards

Smart Tech and Governance

Conclusion

Part II: The Smart Nonprofit Use-Case Examples and Management

Chapter 7: Ready, Set, Go

Introduction

Ready

Identifying Pain Points with the Stakeholder Team

Use Cases

The User Journey Map

Getting Feedback from Users

Set

Selecting Vendors

Mitigating Bias

Data Privacy

Go

Prototypes and Pilot Tests

Arriving at Go or No-Go

Going Full-Scale and Maintenance

Conclusion

Chapter 8: Automating Program Delivery

Introduction

Creating More Capacity

Overcoming Service Barriers

Crisis Intervention

Removing Barriers to Accessibility

Advocacy

Conclusion

Chapter 9: Fundraising

Introduction

The Leaky Boat Problem

Using Smart Tech for Relational Fundraising

Donor Prediction Models/Automated Donor Stewardship

Customization of Appeals

Real-Time Answers

Automating Workflow

Increasing Peer-to-Peer Outreach

The Future of Giving

Conclusion

Chapter 10: Automating the Back Office

Introduction

Human Resources

Workplace Wellbeing and Automation

Improving Wellbeing

Bossware

The Partnership for AI’s Framework

Financial Management

Improving Organization-wide Workflow

Scheduling and Updates

Busting Silos

Editing, Customizing, and Reviewing Content

Project Management

Conclusion

Chapter 11: Smart Philanthropy

Introduction

Automating Donor Advising

Philanthropic Investment in Smart Tech for Social Good

Nonprofit Data Collaboratives

Investing in Program Evaluation

Conclusion

Part III: Where We Go from Here

Chapter 12: A Smarter Future

Introduction

The Future of Nonprofit Work

A Better Path Forward

Societal Changes

Diversifying the Field of Programmers and Data Scientists

Data Sovereignty

A New Era in Civil Rights

Conclusion

Glossary: The Vocabulary of Smart Tech

Resources/Bibliography

About the Authors

Index

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