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9781852330408

The New Sociotech

by ; ;
  • ISBN13:

    9781852330408

  • ISBN10:

    1852330406

  • Format: Paperback
  • Copyright: 2000-05-01
  • Publisher: Springer Verlag

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Summary

Sociotechnical principles are now widely used around the world in both information systems and organisational design. First established in the 1940s to examine the effect of mechanised, mass-production systems on workers in the coal mining industry, they are now an important tool for ensuring that people and technology work together to optimal effect within an organisation. One of their main aims is the development of organisations where small groups work independently, handling sets of varied tasks, and managing their own activities. The main features of this book include: Practical experiences of applying sociotechnical approaches from around the world; Focus on future directions for the topic and modern applications of existing principles; Contributions from leading figures such as Enid Mumford; A Foreword by Frank Land.

Table of Contents

List of Contributors
xi
Foreword xv
Frank Land
Part 1 Tracing the Foundations
Graffiti on the Long Wall: A Socio Technical Conversation
3(10)
Elayne Coakes
Dianne Willis
Raymond Lloyd-Jones
Tracing the Roots: The Influence of Socio-Technical Principles on Modern Organisational Change Practices
13(16)
Bj&slash;rn Erik Munkvold
Introduction
13(1)
Socio-Technical Principles and Methodologies
14(3)
Organisational Design
17(5)
IS Development and Implementation
22(2)
Conclusion and Implications
24(5)
Part 2 The Writing on the Wall
Technology and Freedom: A Socio-Technical Approach
29(10)
Enid Mumford
Technical Progress
29(1)
Ideas on Freedom
30(1)
Computers, Freedom and Work
31(2)
Information, Technology and Freedom
33(2)
Participation and Freedom
35(2)
Freedom, Participation and the Future
37(2)
Searching for New Grounds in STS: Beyond Open Systems Thinking
39(12)
Frans M. van Eijnatten
E.C. Lieke Hoogerwerf
Introduction
39(1)
Dutch Integral Organisational Renewal
40(3)
IOR Evaluated
43(1)
Desirable Futures for Integral Organisational Renewal
44(5)
Conclusions
49(2)
Sociotechnical Perspectives on Emergence Phenomena
51(10)
Angela Lin
Tony Cornford
Introduction
51(1)
Sociotechnical Ideas and Principles
51(2)
Sociotechnical Reflections
53(1)
Design and ``Matching''
54(1)
Design and Emergence
55(1)
Emergence in Organisations
56(2)
Sociotechnical Principles and ``In-use'' Design
58(1)
Summary and Conclusions
59(2)
From Socio-Technical to Critical Complementarist: A New Direction for Information Systems Development
61(12)
Steve Clarke
Brian Lehaney
Introduction
61(1)
Information Systems Development: The Functionalist View
62(1)
Information Systems Development: The Interpretivist View
63(1)
The Socio-Technical Approach
63(2)
Information Systems Development: The Complementarist View
65(6)
Lessons Learned and Signposts for the Future
71(2)
Socio-Technical Systems: Technique or Philosophy?
73(11)
David Sutton
Introduction
73(1)
Forms of STS
74(7)
Type III STS in Use
81(2)
Summary
83(1)
Sociotechnical Design and Economic Objectives
84(11)
Richard T. Grenci
Introduction
84(1)
Sociotechnical Perspectives
85(4)
Design Implications
89(4)
Lessons for the Future
93(2)
The Role of Socio-Technical Thinking in the Information Systems Curriculum in UK Universities
95(11)
Brian Hopkins
Introduction
95(1)
The Early Years
96(1)
The Process of Reflection
97(3)
The Continuing Struggle
100(2)
Our Refusal to Engage
102(1)
Lessons Learned
103(1)
Future Prospects
104(2)
Balancing at the Edge of Chaos in a Sociotechnical World
106(13)
Kay Fielden
Introduction
106(1)
The Learning Environment
107(1)
Research Method
108(1)
Sociotechnical Principles
108(2)
Managing Change at the Edge of Chaos
110(1)
The Importance of Initial Conditions
111(1)
Participation
111(1)
Control versus Self-Organising Systems
112(1)
Self and Others in Complex Human Activity Systems
113(1)
Innovation in Education
113(1)
Lessons Learned
114(1)
Conclusion
114(5)
Part 3 Re-Design
Group Dynamics Meet Cognition: Combining Socio-Technical Concepts and Usability Engineering in the Design of Information Systems
119(7)
Andrew Dillon
Introduction
119(1)
Usability Engineering
119(1)
The Impact of Socio-Technical Theory on Information Technology Design
120(1)
Developing Humanly Acceptable Information Systems
121(3)
Reconciliation?
124(1)
Lessons for Learning
125(1)
Practical Hints and Tips
125(1)
Enhancing IS Quality through Design-Based Documentation Production
126(8)
David Tuffley
Introduction
126(1)
A Problem Observed
127(3)
IS Quality and Documentation
130(1)
Participation and User Satisfaction: The Need for ``Integrative Processes''
130(1)
Bridging the Gap
131(1)
A Solution to the Problem
132(1)
Summary
133(1)
Design: A Better Way for Making Systems
134(15)
John Nicholls
Introduction
134(1)
The Technical Basis of Computing
134(2)
The Human Dimension
136(1)
The Case for Design
136(1)
History of Design
137(3)
Systems Development as Design
140(3)
Agenda for Research and Action
143(2)
Summary
145(4)
Part 4 Transforming the Long Wall
Information Systems Implementation and Organisational Change: A Socio-Technical Systems Approach
149(11)
Margaret T. O'Hara
C. Bruce Kavan
Richard T. Watson
Introduction
149(1)
Organisational Change
150(2)
Some Illustrative Cases
152(3)
Managerial Implications
155(3)
Hints and Tips
158(1)
Conclusion
158(2)
Virtual Dynamics and Socio-Technical Systems
160(10)
Eliat Aram
Introduction
160(1)
Networking Technologies and the Individual
161(2)
Networking Technologies and the Group
163(4)
Networking Technologies and the System as a Whole: The Paradox of the Primary Task
167(2)
Conclusion
169(1)
Knowledge Sharing in Virtual Organizations: The Effects of Task, Role, Status, and Network Structure
170(14)
Manju K. Ahuja
Introduction
170(1)
Knowledge Sharing in Virtual Groups
171(3)
Data and Method
174(1)
Results
174(8)
Conclusions
182(2)
Adaptive Processes for Achieving Socio-Technical Fit in Computer Supported Co-operative Work Groups
184(13)
Sajda Qureshi
Doug Vogel
Introduction
184(1)
Organisational Challenges
185(1)
A Large Multi-National Company
186(2)
An International Network of Organisations
188(1)
Linked Educational Teams
189(2)
Achieving Socio-Technical Fit in CSCW Groups
191(3)
Summary, Lessons Learnt and Conclusion
194(3)
CoLeARN: Collaborative Learning and Action Research Networkommunications
197(11)
Annette Karseras
Introduction
197(1)
The Seedbed for CoLeARN
198(1)
Electronic Communications and Participation
199(1)
Co-determination and Intentionality
200(1)
CoLeARN and SOLAR1
200(2)
Knowledge in Post-positivist Research
202(1)
The Collaborative Arena Extended: ``On-site'' and ``Off-site'' Dialogue
203(1)
Group Purpose: The ``Abbey Agreement''
204(1)
Facilitating Network Communications
205(1)
Points for Ongoing Learning
206(2)
Stop Information Technology from Undermining Group Autonomy!
208(11)
Markku I. Nurminen
Antti K. Tuomisto
Introduction
208(1)
Socio-Technical Approaches
208(2)
IT in Socio-Technical Approaches
210(1)
Case in Point
211(1)
Autonomy of the Technical System
212(1)
Boundary in Terms of Resources
213(1)
Boundary in Terms of Task Performane
213(1)
Inside the Boundary
214(2)
Lessons Learned
216(1)
Conclusions
216(3)
A Socio-Technical Approach to Social Learning Analysis in the Australian Defence Force
219(11)
Leoni Warne
Introduction
219(2)
Pilot Study
221(2)
Social Learning in the Wing HQ: A Discussion of Findings
223(5)
Conclusion
228(2)
Technology, Organisation and Qualifications in Software Development
230(13)
Stefan Berndes
Uwe Lunstroth
Introduction
230(1)
Interdependence of Technology, Organisation and Qualifications
231(1)
Keeping Up with the Demands for New Qualifications
232(3)
Difficulties in Introducing an Organisational Change
235(2)
Perspectives of Fostering Continuous Learning
237(1)
Generalisation of Results and Summary
238(5)
References 243(12)
Index 255

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