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| Looking backward, looking forward : current trends in human services management | p. 17 |
| New leadership for the human services : involving and empowering staff through participatory management | p. 35 |
| Improving performance in social work through positive approaches to managing change | p. 57 |
| Ethical issues for social work and social care managers | p. 81 |
| Managing across interagency boundaries : a learning agenda for change | p. 105 |
| Managing diversity in social service settings | p. 127 |
| Liability and safety issues in human services management | p. 149 |
| Managing care environments : reflections from research and practice | p. 179 |
| Active service-user involvement in human services : lessons from practice | p. 199 |
| The impact of new technology : implications for social work and social care managers | p. 217 |
| Managing diverse sources of funding | p. 245 |
| From policy visions to practice realities : the pivotal role of service managers in implementation | p. 263 |
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