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9780471723219

Loss Prevention in the Retail Business

by ;
  • ISBN13:

    9780471723219

  • ISBN10:

    0471723215

  • Format: Paperback
  • Copyright: 2005-12-01
  • Publisher: Wiley
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List Price: $154.80

Summary

Always be observant and alert, and act on what you see. If something doesn't look or feel right, it's probably not. This is the first piece of advice Rudolph Kimiecik and Chris Thomas offer in their new book, Loss Prevention in the Retail Business. This book is based on a series of seminars given by coauthor Rudolph C. Kimiecik, a retail security and loss prevention specialist with more than 35 years of professional experience. It covers a wide range of critical loss prevention subjects, which have been tailored specifically to the retail trade. This text will help to hone retail management students' sense of observation and alert them to the many ways people can steal from their businesses.

Table of Contents

Preface ix
Personal Safety
1(14)
Opening and Closing Procedures
2(2)
After-Hours Precautions
4(1)
Bank Deposit Safeguards
5(1)
Natural Disasters and Civil Unrest
6(2)
Bomb Threat Guidelines
8(2)
Emergency Kits
10(3)
Chapter Summary
13(1)
Discussion Questions
14(1)
Physical Security
15(32)
Break-In Threats
16(2)
Doors
18(3)
Windows
21(1)
Other Openings
22(1)
Locks and Keys
23(9)
Choosing Locks
32(6)
Time Locks
38(1)
Key Control
38(6)
Chapter Summary
44(1)
Discussion Questions
45(2)
Alarm Systems and Other Physical Security Measures
47(16)
Basic Alarm Types
48(1)
Burglar Alarms
48(4)
Day Alarms
52(1)
Holdup Alarms
53(1)
Alarms for Specific Needs
54(1)
Fire, Smoke, and Equipment Alarms
54(2)
Closed-Circuit Television Systems
56(1)
Lighting
56(1)
Fire, Electrical, and Water Hazards
57(2)
Sensitive-Document Disposal
59(2)
Chapter Summary
61(1)
Discussion Questions
62(1)
Shoplifting
63(26)
How Shoplifters Work
64(2)
Preventive Measures
66(6)
Confronting, Detaining, and Arresting Shoplifters
72(11)
Care and Control of Shoplifting Evidence
83(2)
Court Appearances
85(1)
Chapter Summary
86(1)
Discussion Questions
87(2)
Armed Robbery
89(14)
Key Safety and Security Issues
90(1)
Before a Robbery Occurs
91(3)
During a Robbery
94(1)
After a Robbery
95(2)
Court Appearances
97(2)
Chapter Summary
99(1)
Discussion Questions
100(3)
Fraud
103(26)
Check Fraud
104(3)
Collection and Prosecution
107(3)
Credit Card Fraud
110(2)
Counterfeit Currency
112(2)
Fast-Change and Con Artists
114(4)
Exchange and Refund Fraud
118(3)
Online Fraud
121(4)
Chapter Summary
125(1)
Discussion Questions
126(3)
Fraud and Theft on the Sales Floor
129(20)
Types of Employee Theft
130(1)
Why Employees Steal
131(2)
Internal Control Procedures
133(2)
Controlling the Cash Wrap
135(4)
Detecting Sales-Related Theft
139(3)
Miscellaneous Controls
142(1)
Employee Terminations and Arrests
143(4)
Chapter Summary
147(1)
Discussion Questions
147(2)
Fraud Off the Sales Floor
149(18)
Fraud by Dishonest Vendors
150(5)
Theft During Transport
155(4)
Legal Action Against Vendors
159(1)
Accounting and Bookkeeping Thefts
160(3)
Chapter Summary
163(1)
Discussion Questions
164(3)
Hiring Trustworthy Employees
167(16)
Creating a Positive Atmosphere
168(1)
Employee Conduct Policies
169(1)
Prehire Screenings
169(9)
New Employee Orientation
178(1)
Chapter Summary
179(2)
Discussion Questions
181(2)
Fraud Prevention Technology
183(14)
Theft Prevention Technology
184(6)
Security as a Sales Benefit
190(1)
Making Prevention a Priority
190(5)
Chapter Summary
195(1)
Discussion Questions
196(1)
Glossary 197(8)
Index 205

Supplemental Materials

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