Foreword | p. vii |
Acknowledgments | p. xi |
Introduction | p. 1 |
People Make the Difference | p. 7 |
The Better People Leader | p. 17 |
Get People Better | p. 39 |
Why People Don't Do What You Ask | p. 57 |
Scorekeeping for Success | p. 69 |
Appropriate Feedback | p. 77 |
Honoring Your Mentors | p. 91 |
It's the People | p. 103 |
Notes | p. 107 |
Resources | p. 111 |
Index | p. 113 |
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One
People Making the Difference
"Some people say it is wrong to regard life as a game; I don't think so. . . . Life to me means the greatest of all games. The danger lies in treating it as a trivial game, a game to be taken lightly, and a game in which the rules don't matter much. . . . The game has to be played fairly, or it is no game at all. And even to win the game is not the chief end. The chief end is to win it honorably and splendidly." SIR ERNEST SHACKLETON