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Doug Lennick
Doug’s career as an executive, a sales manager, and a developer of people is legendary. Today, in addition to his work as CEO and founding member of the Lennick Aberman Group, Doug continues to work directly with Jim Cracchiolo, CEO of Ameriprise Financial, formerly American Express Financial Advisors. Although no longer full time, Doug retains the title of EVP at Ameriprise Financial. As a senior advisor to Jim, Doug’s focus is on workforce culture and performance. As a leader, a coach, and a mentor, Doug has taught thousands how to be successful in both their personal and professional lives.
Doug is a graduate of the University of Minnesota, Morris, with a degree in business management.
In the early 1990s, Doug was one of two (the other being Jim Mitchell) senior managers at American Express responsible for championing, developing, and implementing the Emotional Competence training program that was recognized by the Consortium for Research on Emotional Intelligence in Organizations as a model program. Doug’s work and American Express’s Emotional Competence program were recognized in Daniel Goleman’s Working with Emotional Intelligence and in Educating People to Be Emotionally Intelligent, edited by Rueven Bar-On, J.G. Maree, and Maurice Jesse Elias, and in Tony Schwartz’ Fortune magazine article on the same topic. In The Power of Purpose, Richard Leider referred to Doug as the “spiritual leader” of the company.
Doug lives in Edina, Minnesota, with his wife, Beth Ann. Their youngest daughter, Joan, attends graduate school at St. Mary’s University in Minneapolis and has an undergraduate degree from Stonehill College in Easton, Massachusetts. Their oldest daughter, Mary, has an undergraduate degree from the University of Minnesota and is a graduate student at Augsburg College in Minneapolis. Doug’s son Alan is an actor and a manager/financial advisor for Ameriprise Financial and is living in Minneapolis with his teacher/actor wife Sari, and their son, Dylan.
Fred Kiel, Ph.D.
One of the pioneers in the field of executive coaching, Fred began challenging senior executives in the mid-1970s to improve their leadership skills. Trained as a Ph.D. counseling psychologist, he left the private practice world in the mid-1980s and has since devoted his full-time career as an advisor to CEOs and senior leaders in large organizations. In the late 1980s he co-founded KRW International, one of the durable and highly respected “boutique” firms in this space. He is also the founder and executive director of the KRW Research Institute, which is conducting research on the hidden beliefs and biases CEOs hold in their heads and hearts. These findings will be reported in a book scheduled for publication in 2012 and currently titled, What CEOs Believe and How It Impacts the Bottom Line.
Fred lives on his organic farm in Southeastern Minnesota, in the midst of cold running trout streams and Amish farms, along with his wife, Sandy. Sandy is the innkeeper for the Inn at Sacred Clay Farm–their country inn bed and breakfast with five luxury guest rooms and meeting space for small groups.
Kathy Jordan, Ph.D.
Kathy was the collaborating writer with Doug Lennick and Fred Kiel for the first hardback and paperback editions of Moral Intelligence, and with Doug Lennick for his book Financial Intelligence: How to Make Smart Values-Based Decisions with your Money and Your Life. She is also co-author of Becoming a Life Change Artist: 7 Creative Skills to Reinvent Yourself at Any Stage of Life.
Kathy has a Ph.D. in counseling and human systems from Florida State University. After working for large organizations (AT&T Bell Laboratories and later Harvard Business School Publishing Corporation), she has flourished as an independent coach, consultant, and writer. Kathy lives in Saint Augustine, Florida, and Colorado Springs, Colorado, where she enjoys family time with her daughter Erin, son-in-law Doug, and granddaughter, Mackenzie Kathleen.
Foreword | p. xiii |
Foreword to Previous Edition | p. xvi |
Introduction | p. xxix |
Leaders Interviewed | p. xxxiv |
Thought Partners | p. xxxvii |
Moral Intelligence | |
Good Business | p. 3 |
Moral Stupidity Act 1 | p. 5 |
What Does Moral Leadership Look Like? | p. 15 |
Endnotes | p. 31 |
Born to Be Moral | p. 35 |
What the Best Leaders Believe | p. 36 |
A Visit to the Nursery | p. 38 |
Nature Versus Nuzture | p. 38 |
Growing Up Moral | p. 39 |
Learning to Be Responsible | p. 40 |
When Things Go Wrong | p. 41 |
Inside Your (Moral) Brain | p. 41 |
It's All in Your Head | p. 42 |
The Moral Map of Your Brain | p. 45 |
Why We're Good and Why We're Bad | p. 46 |
So What Goes Wrong? | p. 47 |
The Neuroscience of Moral Decision Making | p. 48 |
Can We Actually Change Our Brain? | p. 52 |
Moral Software | p. 53 |
Endnotes | p. 54 |
Your Moral Compass | p. 57 |
The Morality of Values | p. 65 |
Put It in Writing | p. 74 |
Frame 3: Behavior | p. 75 |
Endnotes | p. 80 |
Staying True to YourMoral Compass | p. 81 |
Endnote | p. 93 |
Developing Moral Skills | |
Integrity | p. 97 |
Acting Consistently with Principles, Values, and Beliefs | p. 98 |
Telling the Truth | p. 100 |
Standing Up for what is Right | p. 106 |
Keeping Promises | p. 109 |
Responsibility | p. 113 |
Taking Responsibility for Personal Choices | p. 115 |
Admitting Mistakes and Failures | p. 117 |
Embracing Responsibility for Serving Others | p. 121 |
Endnotes | p. 124 |
Compassion and Forgiveness | p. 125 |
Actively Caring About Others | p. 126 |
Letting Go of Your Own Mistakes | p. 129 |
Letting Go of Others' Mistakes | p. 131 |
Emotions | p. 135 |
Self-Awareness | p. 137 |
Understanding Your Thoughts | p. 140 |
Personal Effectiveness | p. 141 |
Deciding What to Think | p. 141 |
Self-Control | p. 142 |
Nurturing Emotional Health | p. 143 |
Interpersonal Effectiveness | p. 147 |
Empathy | p. 148 |
Misplaced Compassion | p. 149 |
Respecting Others | p. 151 |
Getting Along with Others | p. 154 |
Endnote | p. 156 |
Mating Moral Decisions | p. 157 |
How Roger Used the 4 Rs | p. 158 |
Endnotes | p. 178 |
Moral Leadership | |
The Moral Leader | p. 181 |
Performance Problems | p. 195 |
Endnote | p. 196 |
Leading Large Organizations | p. 197 |
The Fabric of Values | p. 197 |
Is There Such a Thing as a Morally Intelligent Organization? | p. 199 |
The Morally Intelligent Organization-An Aerial View | p. 199 |
Morally Intelligent Policies | p. 201 |
The Principles That Matter Most | p. 202 |
Cultivating Organizational Integrity | p. 203 |
The Responsible Organization | p. 204 |
The Compassionate Organization | p. 213 |
The Forgiving Organization | p. 215 |
Recruiting for Values | p. 217 |
Reinforcing Values Starts at the Top | p. 218 |
The Power of Formal Rewards | p. 219 |
Success Stories | p. 221 |
Ideal Versus Real | p. 221 |
Values and the Global Organization | p. 222 |
Endnotes | p. 222 |
Moral Intelligence for the Entrepreneur | p. 223 |
Moral Values in Small Organizations | p. 228 |
Last Words About Business Start-Ups | p. 242 |
Endnotes | p. 242 |
Epilogue Becoming a Global Moral Leader | p. 243 |
Raising the Stakes | p. 244 |
Watch Your Wake | p. 245 |
Give Back | p. 246 |
Create the Future | p. 247 |
A Global Business Opportunity | p. 248 |
Conclusion | p. 250 |
Endnotes | p. 250 |
Strengthening Your Moral Skills | p. 251 |
A Look in the Mirror | p. 252 |
Using the MCI | p. 252 |
The Right Frame of Mind for Completing the MCI | p. 253 |
Scoring and Interpreting Your MCI | p. 253 |
Prioritizing Your Moral Development Efforts | p. 254 |
The Road Less Traveled | p. 255 |
The 80/20 Rule | p. 255 |
Your Moral Development Plan | p. 256 |
Putting Your Moral Development Plan | |
into Practice | p. 258 |
Breaking Bad Habits | p. 258 |
Reward Yourself for Positive Change | p. 259 |
Surround Yourself with Positive People | p. 259 |
Do I Really Need to Change? | p. 260 |
Books, Audio, and Video Media | p. 261 |
Workshops | p. 261 |
Personal Counseling | p. 261 |
Executive Coaching | p. 262 |
Endnote | p. 262 |
Moral Competency Inventory (MCI) | p. 263 |
Scoring the MCI | p. 271 |
Moral Competencies Worksheet | p. 274 |
What Your Total MCI Score Means | p. 274 |
Interpreting Your MCI Scores | p. 277 |
Total MCI Score (Alignment Score) | p. 278 |
Highest and Lowest Competency Scores | p. 279 |
Individual Item Scores | p. 279 |
Reality Testing | p. 280 |
Do Your Scores Matter? | p. 281 |
Now What? | p. 282 |
Index | p. 285 |
Table of Contents provided by Ingram. All Rights Reserved. |
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The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.