Preface | p. xv |
Acknowledgments | p. xvii |
Leading Change through Projects | p. 1 |
Projects and their Management | p. 2 |
The Process Approach | p. 17 |
The Management of Projects and this Book | p. 20 |
Images of Projects | p. 21 |
Summary | p. 24 |
References | p. 25 |
Managing the Context | |
Projects for Delivering Beneficial Change | p. 29 |
Identifying the Need for Performance Improvement | p. 29 |
Diagnosing the Change Required | p. 31 |
The Benefits Map | p. 37 |
Projects for Implementing Corporate Strategy | p. 39 |
Summary | p. 46 |
References | p. 46 |
Project Success and Strategy | p. 47 |
Project Success Criteria | p. 48 |
Key Performance Indicators | p. 52 |
Project Success Factors | p. 53 |
The Strategic Management of Projects | p. 60 |
Principles of Project Management | p. 65 |
Summary | p. 67 |
References | p. 68 |
The People Involved | p. 71 |
Reactions to Change | p. 71 |
Managing Stakeholders | p. 77 |
Communicating with Stakeholders | p. 83 |
Project Teams | p. 85 |
Leading Projects | p. 89 |
Summary | p. 95 |
References | p. 96 |
Managing Performance | |
Managing Scope | p. 101 |
Principles of Scope Management | p. 102 |
Project Definition | p. 104 |
Planning at the Strategic Level: Milestone Plans | p. 106 |
Planning at Lower Levels | p. 113 |
Applications | p. 118 |
Summary | p. 120 |
References | p. 121 |
Managing Project Organization | p. 123 |
Principles | p. 123 |
The External Organization | p. 126 |
The Internal Organization | p. 131 |
Responsibility Charts | p. 133 |
Summary | p. 139 |
References | p. 140 |
Managing Quality | p. 141 |
Quality in the Context of Project | p. 141 |
Achieving Quality on Projects | p. 144 |
Configuration Management | p. 148 |
Summary | p. 154 |
References | p. 155 |
Managing Cost | p. 157 |
Estimating Costs | p. 157 |
Types of Costs | p. 162 |
Estimating Techniques | p. 171 |
Controlling Costs: Obtaining Value for Money | p. 175 |
Summary | p. 181 |
References | p. 182 |
Managing Time | p. 183 |
The Time Schedule | p. 183 |
Estimating Duration | p. 189 |
Calculating the Schedule with Networks | p. 191 |
Resource Histograms and Resource Smoothing | p. 201 |
Controlling Time | p. 204 |
Summary | p. 207 |
References | p. 208 |
Managing Risk | p. 209 |
The Risk Management Process | p. 209 |
Identifying Risk | p. 211 |
Assessing Risk | p. 216 |
Analyzing Risk | p. 223 |
Managing Risk | p. 226 |
Summary | p. 230 |
References | p. 231 |
Managing the Process | |
The Project Process | p. 235 |
The Project and Product Life Cycle | p. 235 |
The Feasibility Study | p. 239 |
The Design Phase | p. 242 |
New Product Development | p. 246 |
Concurrent Engineering | p. 250 |
Information Systems Projects | p. 254 |
Summary | p. 262 |
References | p. 263 |
Project Start-Up | p. 265 |
The Start-Up Process | p. 265 |
Start-Up Workshops | p. 270 |
Project Definition Report and Manual | p. 274 |
Summary | p. 277 |
References | p. 278 |
Project Execution and Control | p. 279 |
Resourcing a Project | p. 279 |
Implementation Planning | p. 280 |
Allocating Work | p. 284 |
Requirements for Effective Control | p. 286 |
Gathering Data and Calculating Progress | p. 288 |
Taking Action | p. 294 |
Summary | p. 296 |
References | p. 298 |
Project Close Out | p. 299 |
Timely and Efficient Completion | p. 300 |
Transferring the Asset to the Users | p. 301 |
Embedding the Change and Obtaining Benefit | p. 302 |
Disbanding the Team | p. 303 |
Postcompletion Reviews | p. 305 |
Summary | p. 306 |
References | p. 307 |
Governance of Project-Based Management | |
Project Governance | p. 311 |
Governance | p. 311 |
Governance of the Project | p. 312 |
The Principal-Agent Relationship | p. 315 |
Communication between the Project Manager and Sponsor | p. 317 |
Summary | p. 320 |
References | p. 321 |
Program and Portfolio Management | p. 323 |
Definitions | p. 324 |
Managing Portfolios | p. 328 |
Managing Programs | p. 335 |
The Project Office | p. 337 |
Summary | p. 340 |
References | p. 341 |
Developing Organizational Capability | p. 343 |
Defining Capability | p. 343 |
Developing Individual Competence | p. 345 |
Developing Organizational Capability | p. 350 |
Improving Organizational Capability | p. 359 |
Knowledge Management | p. 361 |
Competency Traps | p. 362 |
Summary | p. 364 |
References | p. 365 |
Governance of the Project-Based Organization | p. 367 |
Governance of Project Management | p. 367 |
Conducting Audits | p. 371 |
Conducting Health Checks | p. 375 |
End-of-Stage Reviews | p. 383 |
Summary | p. 388 |
References | p. 389 |
International Projects | p. 391 |
Types of International Project | p. 391 |
The Problem of International Projects | p. 394 |
Managing Culture | p. 397 |
Summary | p. 406 |
References | p. 407 |
Epilogue | p. 409 |
Principles of Project Management | p. 409 |
Key Success Factor | p. 410 |
Project Definition Report for the CRMO Rationalization Project | p. 413 |
Project Control Documents for the CRMO Rationalization Project | p. 427 |
Subject Index | p. 437 |
Author and Source Index | p. 447 |
Project Index | p. 451 |
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