In Search of the Starfish : Creating a Caring Environment

by Hart, Mary; Primm, Karen; Cranisky, Kathy

• ISBN13: 9781892132413
• ISBN10: 1892132419
• Format: Paperback
• Copyright: 2003-07-01
• Publisher: Venture Pub

Table of Contents

Preface	ix
Acknowledgments	xi
Section 1: Creating a Caring Environment	1	(6)
Ask Me If I Care	3	(1)
Improved Care
Improved Mental Health
Job Satisfaction for Staff
Kindness Is Contagious
Putting Your Best Foot Forward
Do the Right Thing
A Place for Pauline	4	(2)
Basic Training	6	(1)
Section 2: Organizing a Training Program	7	(42)
Getting Started	9	(1)
Who Will Do the Training?
Where Will It Be Held?
How Long Will Each Training Take?
Who Can Take the Trainings?
When Should You Hold the Trainings?
How Will You Encourage Attendance at Trainings?
How Will You Recognize Participants?
Tips for Facilitators	10	(2)
The Trainings	12	(37)
Training #1---Making a Difference One by One: Creating a Kind and Caring Environment	12	(5)
Training #2---Dispelling the Myths: Understanding People With Alzheimer's Disease	17	(12)
Training #3---Sights and Sounds: Understanding Vision and Hearing Changes	29	(6)
Training #4---What Not To Do in an Emergency	35	(6)
Training #5---Making Humor a Part of Your Program	41	(8)
Section 3: The Gift of Touch	49	(6)
The Gift of Touch	51	(1)
``Touchy'' Issues	52	(1)
Safety
Trust
Intimacy
Privacy
Communication
Self-Worth
Raising Your TQ (Touch Quotient)	53	(1)
Level I
Level II
Level III
Group Touch	54	(1)
Section 4: Employees Are People, Too!	55	(10)
Creating a Caring Environment for Your Staff	57	(1)
Stress: How Much Is Too Much?	57	(2)
Behavioral and Emotional Changes
Physical Changes
Mental Changes
Staff Burnout: Causes and Cures	59	(3)
Job Expectations
Workload
Communication
Feedback
Rewards
Points of View
A Place to Vent
Getting Through the Day
Make Your Philosophy Clear
Walk a Mile in Another's Shoes
Don't Gossip
Use Humor
Be Flexible
Trust Your Staff
De-Stress Your Workplace
What To Do When the Stress Starts With You	62	(2)
Random Acts of Kindness	64	(1)
Keep on Caring	64	(1)
About the Center in the Woods	65