Servant-Leadership Across Cultures: Harnessing the Strengths of the World's Most Powerful Management Philosophy

by Trompenaars, Fons; Voerman, Ed

• ISBN13: 9780071664356
• ISBN10: 0071664351
• eBook ISBN(s): 9780071717571
• Edition: 1st
• Format: Hardcover
• Copyright: 2009-12-28
• Publisher: McGraw-Hill Education
• More Book Details
• Purchase Benefits

Summary

We are all under new pressure toproduce more for less moneyandin less time. Ultimately, this cannot bedone unless bosses are able toin serviceof their organizationbring out the bestin their people.That is the essence of servant-leadership,the management philosophy originallyoutlined by organizational expert RobertGreenleaf in the 1970s. It's a philosophywhose time has truly come. The mission statement of TDIndustries,a regular on Fortune's list of 100 BestCompanies to Work for in America,prioritizes "intense 'people development'efforts, includingsubstantial training budgets." When an error at Motorola caused$100,000 in damages to equipment, noheads rolled; instead, the responsibleemployee was encouraged to developa system based on what he'd learned;all told, Motorola saved more than amillion dollars. When Sematech, the InternationalInstitute for Semiconductors, joinedwith competitors like Intel, AMD,Siemens, and Sony, the result wassmarter and better business for all, viashared innovation and communication.For such progressive companies, mereinstitutional power is no longer enough.Their secret is the empowerment thatservant-leadership provides, and it canmake the difference between the successof your organization and its downfall.WithServant-Leadership Across Cultures,you'll come to understand how andwhy doing the right thing pays off foreveryonenot just for your business partners,but for the world.

Author Biography

Fons Trompenaars is theauthor of the global bestseller Riding the Waves of Culture andfounder of the Centre for International Business Studies.
Ed Voerman is the founder ofVoerman International, UTS Group, and Greenleaf Center forServant-Leadership in Europe.

Table of Contents

Foreword	p. v
Acknowledgments	p. vii
Background	p. ix
Servant-Leadership: In a Nutshell
A Universal Given	p. 3
From a Power to a Service Model	p. 13
Culture Clashes	p. 19
Core Qualities	p. 27
Servant-Leadership in the Intercultural Practice
Dilemma 1: Leading Versus Serving	p. 45
Dilemma 2: Rules Versus Exceptions	p. 59
Dilemma 3: Parts Versus the Whole	p. 77
Dilemma 4: Control Versus Passion	p. 95
Dilemma 5: Specific Versus Diffuse	p. 109
Dilemma 6: Short Term Versus Long Term	p. 125
Dilemma 7: Push Versus Pull	p. 145
Getting Started with Servant-Leadership: A Systematic Approach
Can We Measure Integrity?	p. 167
Benchmarking Servant-Leadership	p. 173
Appendix: Meet the Authors	p. 177
Index	p. 187
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