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| Understanding Services | |
| The Role of Services in an Economy | |
| The Nature of Services | |
| Service Strategy | |
| Designing The Service Enterprise | |
| New service Development | |
| Technology in Services | |
| Service Quality | |
| The Service Encounter | |
| The Supporting Facility | |
| Service Facility Location | |
| Managing Projects | |
| Structuring Managing Service Operations | |
| Forecasting Demand for Services | |
| Managing Capacity and Demand | |
| Managing Waiting Lines | |
| Capacity Planning and Queuing Models | |
| Service Supply Relationships | |
| Managing Facilitating Goods | |
| Growth and Globalization of Services | |
| Areas Of A Standard Normal Distribution | |
| Uniformly Distributed Random Numbers[0,1] | |
| Values Of La For The Am/Am/Ac Queuing Model | |
| Equations For Selected Queuing Models | |
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