Shaping Organization Form : Communication, Connection, and Community

by Gerardine DeSanctis

• ISBN13: 9780761904953
• ISBN10: 0761904956
• Format: Paperback
• Copyright: 1999-07-20
• Publisher: Sage Publications, Inc

Summary

Shaping Organization Form considers the role of new communication technologies in shaping organizations today and in the future.Four key themes are considered in depth: changes in technology, changes in organizational form, and their mutual influence on one another; evolutionary processes in organizations and the ways in which technology can influence these processes; the development of organizational communities and inter-organizational relationships that are mediated by electronic communication systems; and major controversies surrounding electronically mediated organizations and directions for future research that flow out of these controversies.

Table of Contents

Introduction	ix
Gerardine DeSanctis
Janet Fulk
PART I: NEW COMMUNICATION TECHNOLOGIES AND NEW FORMS OF ORGANIZING	1	(128)
Articulation of Communication Technology and Organizational Form	5	(28)
Janet Fulk
Gerardine DeSanctis
In Search of a New Organizational Model: Lessons From the Field	33	(38)
Lynda M. Applegate
Communication Technology for Global Network Organizations	71	(30)
Peter Monge
Janet Fulk
The Role of Information Technology in the Transformation of Work: A Comparison of Postindustrial, Industrial, and Protoindustrial Organization	101	(28)
Susan J. Winter
S. Lynne Taylor
PART II: EVOLUTIONARY PROCESSES IN NEW FORM DEVELOPMENT	129	(196)
Shaping Electronic Communication: The Metastructuring of Technology in the Context of Use	133	(40)
Wanda J. Orlikowski
JoAnne Yates
Kazuo Okamura
Masayo Fujimoto
Incentives and Computing Systems for Team-Based Organizations: A Complementarity Perspective	173	(38)
Anitesh Barua
C.-H. Sophie Lee
Andrew B. Whinston
Communication Across Boundaries: Work, Structure, and Use of Communication Technologies in a Large Organization	211	(36)
Pamela Hinds
Sara Kiesler
Social Context and Interaction in Ongoing Computer-Supported Management Groups	247	(48)
Michael H. Zack
James L. McKenney
Constructing the Networked Organization: Content and Context in the Development of Electronic Communications	295	(30)
Martin Lea
Tim O'Shea
Pat Fung
PART III: SHAPING INTERORGANIZATIONAL RELATIONSHIPS AND COMMUNITIES	325	(120)
Perspective Making and Perspective Taking in Communities of Knowing	327	(42)
Richard J. Boland, Jr.
Ramkrishnan V. Tenkasi
Improving Interorganizational Effectiveness Through Voice Mail Facilitation of Peer-to-Peer Relationships	369	(30)
Mary R. Lind
Robert W. Zmud
Hardwiring Weak Ties: Interorganizational Computer-Mediated Communication, Occupational Communities, and Organizational Change	399	(16)
Jeanne M. Pickering
John Leslie King
The Kindness of Strangers: The Usefulness of Electronic Weak Ties for Technical Advice	415	(30)
David Constant
Lee Sproull
Sara Kiesler
PART IV: CONTROVERSIES AND DIRECTIONS	445	(58)
The Dark Side of the New Organizational Forms	447	(6)
Bart Victor
Carroll Stephens
Organizational Challenges for the New Forms	453	(20)
Marshall Scott Poole
The Virtual Organization: Tele-Access in Business and Industry	473	(30)
William H. Dutton
Conclusion: Research Issues and Directions	497	(6)
Gerardine DeSanctis
Janet Fulk
Index	503	(12)
About the Editors	515	(2)
About the Contributors	517