Simplicity Working Smarter In A World Of Infinite Choices

by Jensen, William D

• ISBN13: 9780738204307
• ISBN10: 0738204307
• Format: Paperback
• Copyright: 2001-01-11
• Publisher: Basic Books

Summary

Drawing from a study of over 2,500 people in 460 companies,Simplicityhas been hailed as " a breakthrough in the design of understanding," a book that "outlines the future of leadership." It's a powerful guide to working smarter, not harder, and, in the process, creating more flexible and productive organizations, more compelling experiences for customers, and more fulfilling work for everyone.

Author Biography

Bill Jensen is President and CEO of the Jensen Group (www.work2.com). Founded in 1985, this change-consulting firm helps Fortune 500 clients apply the principles of simplicity to business management and work design. He speaks and conducts workshops widely on changing how we work. He lives in Morristown, New Jersey.

Table of Contents

Prologue: The Simplicity Manifesto	p. 1
The Aha	p. 5
Simplicity: What it is and why it works	p. 8
Simplicity's Evil Twin: How work got so complex	p. 19
So What? Does it hurt enough to do something about it?	p. 34
Simpler WorkDays	p. 43
Using Time: Getting ready to use people's time and attention	p. 46
Planning: The starter kit for simpler work	p. 62
Contracting: Behavioral communication	p. 71
Listening and Scanning: Hit delete, find the good stuff	p. 80
Engaging: Bringing it all together for the right kind of order	p. 88
Simpler Companies	p. 105
Simpler to Know: A strategy for working backwards	p. 108
Feels Simpler: Build trust with what you build	p. 128
Simpler to Use: Designing content for decision making	p. 140
Simpler to Do: Using project design to make informed choices	p. 160
Simpler to Succeed: Designing work for easy navigation	p. 172
Simpler FutureWork	p. 191
Lead through Navigation: Changing how we structure companies	p. 195
Epilogue: The Power to Do What's Important	p. 207
Endnotes	p. 209
Acknowledgments	p. 210
Indexes: Subject, People, Organizations	p. 213
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