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9781856289207

The Simulated Client

by ;
  • ISBN13:

    9781856289207

  • ISBN10:

    1856289206

  • Format: Hardcover
  • Copyright: 1996-04-01
  • Publisher: Avebury
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List Price: $119.95

Summary

This book presents an innovative method for studying the work of professionals with clients that was applied to an evaluation study of legislation and of lawyers working with clients seeking a divorce. With the simulated client methods, the researcher plays the role of simulated or hypothetical clients with predetermined characteristics who are consulting a lawyer, the research subject. The research is carried out in the natural setting of the lawyer's office and the lawyer conducts business as usual. The method overcomes problems of access due to client confidentiality that are commonly found in research of professional groups. It is a qualitative but focused method for evaluation research which has strengths for making comparisons across professional practice. The book will be useful to those conducting research on professionals and other elite groups working with clients as well as those interested in the socio-legal study of legal professionals.

Table of Contents

Figures and tables
vi(1)
Acknowledgements vii
1 The need for the method
1(12)
2 Developing the simulated client
13(17)
3 In the field and after
30(13)
4 Identifying similarities using the simulated client
43(15)
5 Finding variation using the simulated client
58(14)
Afterword 72(2)
Appendix 1 74(4)
Appendix 2 78(2)
Appendix 3 80(15)
Bibliography 95

Supplemental Materials

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