Since Strangling Isnt an Option : Dealing with Difficult People - Common Problems and Uncommon Solutions

by Crowe, Sandra A.

• ISBN13: 9780399525407
• ISBN10: 0399525408
• Edition: Reprint
• Format: Paperback
• Copyright: 1999-10-15
• Publisher: Perigee Trade

Summary

For those who feel like they are expending too much energy either engaging in conflict or desperately trying to avoid it, this refreshing, realistic guide provides accessible solutions. Readers will learn why dealing with a difficult person doesn’t have to ruin their day, the habits that cause conflict, and the techniques that can turn things around. It also gives readers insight into their own power in shaping relationships, and specific advice for handling different personality types. There really is a better way!

Author Biography

Sandra A. Crowe, author, speaker, and executive coach, is the president of Pivotal Point Training and Consulting, Inc. She is an expert in the arena of teaching people how to have better working and personal relationships.

Table of Contents

Preface	p. ix
Introduction: Eyesight to the Blind	p. 1
Fundamentals of Understanding
The Disease of Difficultness: It's All in Your Head	p. 9
Get Me Outta Here: Escape Hatches	p. 23
Change Them, or Change Your Expectations?	p. 47
Why Me? Why Them?	p. 67
How to Change Your Mood--and Theirs	p. 73
The Solution to Your Problems: Awareness	p. 103
Personality Types and Patterns of Behavior
Snakes, Apes, Bees, and Other Animals in Your Kingdom	p. 115
A Model Way of Dealing	p. 143
How to Spot Trouble from Across the Room	p. 157
Tools and Recipes
Talking Your Way Out of a Paper Bag	p. 165
The Power of One	p. 211
Your Body Is Speaking--Are You Listening?	p. 221
Mirror, Mirror in Your Face	p. 233
Know When to Hold'Em, Know When to Fold 'Em	p. 243
Uncommon Solutions to Common Problems	p. 251
Bibliography	p. 263
Index	p. 265
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