Six Sigma Basic Tools and Techniques (NetEffect)

by Summers, Donna C. S.

• ISBN13: 9780131716803
• ISBN10: 0131716808
• Edition: 1st
• Format: Paperback
• Copyright: 2006-08-29
• Publisher: Pearson

Summary

"This straightforward, applications-oriented text presents the Six Sigma problem-solving process and focuses on the most commonly used Six Sigma tools and techniques. Concepts, tools, and techniques are supported by industry-based examples, cases, and problems that have been carefully cultivated from real-life experiences of people who apply Six Sigma tools in their daily work activities. Contributors represent a wide cross-section of industries, including utilities, hospitals, manufacturing, government, services, and building trades."--BOOK JACKET.

Table of Contents

Six Sigma Origins	1	(11)
Six Sigma Origins	2	(1)
Six Sigma Benefits	3	(1)
Six Sigma Projects	3	(2)
Six Sigma and Reduction of Variation	5	(3)
Six Sigma and Other Quality Methodologies	8	(1)
Summary	9	(2)
Take Away Tips	11	(1)
Chapter Questions	11	(1)
Quality Masters	12	(10)
Quality Masters	13	(7)
Summary	20	(1)
Take Away Tips	20	(1)
Chapter Questions	21	(1)
Leadership and Strategic Planning	22	(13)
A Customer-Focused Culture	23	(1)
Leadership Styles	23	(1)
Managing by Fact and with a Knowledge of Variation	24	(3)
Creating Strategic Plans	27	(7)
Summary	34	(1)
Take Away Tips	34	(1)
Chapter Questions	34	(1)
Creating a Customer Focus	35	(18)
Customer Value Perceptions	36	(1)
Quality Function Development	37	(12)
Benchmarking	49	(2)
Summary	51	(1)
Take Away Tips	52	(1)
Chapter Questions	52	(1)
Teams	53	(6)
Education and Training	54	(1)
Motivating Employees	54	(2)
Six Sigma Teams	56	(1)
Summary	57	(1)
Take Away Tips	58	(1)
Chapter Questions	58	(1)
Project Management	59	(22)
Six Sigma Projects	60	(1)
Project Characteristics	60	(1)
Project Selection	60	(1)
Project Proposals	61	(1)
Establishing Clear Project Goals and Objectives	62	(2)
Project Plans	64	(3)
Project Schedules	67	(7)
Project Budgeting	74	(1)
Project Contingency Plans and Change Control Systems	74	(1)
Project Control	75	(2)
Project Managers	77	(1)
Summary	78	(1)
Take Away Tips	78	(1)
Chapter Questions	79	(2)
Measures and Metrics	81	(16)
Measures and Six Sigma	82	(8)
Costs of Quality	90	(5)
Summary	95	(1)
Take Away Tips	95	(1)
Chapter Questions	95	(2)
Problem-Solving Using Design, Measure, Analyze, Improve, Control	97	(31)
Problem-Solving	98	(1)
Define	99	(1)
Measure	99	(13)
Analyze	112	(7)
Improve	119	(3)
Control	122	(1)
Summary	123	(1)
Take Away Tips	123	(1)
Chapter Questions	124	(4)
Statistics	128	(47)
Populations Versus Samples	129	(1)
Data Collection	130	(4)
Measurements: Accuracy, Precision, and Measurement Error	134	(3)
Data Analysis: Graphical	137	(9)
Data Analysis: Analytical	146	(12)
Central Limit Theorem	158	(2)
Normal Frequency Distribution	160	(10)
Summary	170	(1)
Take Away Tips	170	(1)
Formulas	171	(1)
Chapter Questions	171	(4)
Variable Control Charts	175	(41)
Introduction	176	(2)
Variation	178	(1)
Chance and Assignable Causes	179	(1)
Control Charts for Variables	179	(2)
X and R Charts	181	(22)
X and s Charts	203	(6)
Summary	209	(1)
Take Away Tips	209	(1)
Formulas	210	(2)
Chapter Questions	212	(4)
Process Capability	216	(20)
Individual Values Compared with Averages	217	(3)
Estimation of Population Sigma from Sample Data	220	(1)
Control Limits Versus Specification Limits	220	(3)
The 6σ Spread Versus Specification Limits	223	(3)
Calculating Process Capability Indices	226	(7)
Summary	233	(1)
Take Away Tips	234	(1)
Formulas	234	(1)
Chapter Questions	234	(2)
Probability	236	(20)
Probability Theorems	237	(5)
Permutations and Combinations	242	(2)
Discrete Probability Distributions	244	(5)
Continuous Probability Distribution	249	(1)
Summary	250	(1)
Take Away Tips	251	(1)
Formulas	251	(2)
Chapter Questions	253	(3)
Attribute Control Charts	256	(33)
Attributes	257	(1)
Charts for Defective Units	257	(13)
Charts for Counts of Defects	270	(8)
Summary	278	(2)
Take Away Tips	280	(1)
Formulas	280	(2)
Chapter Questions	282	(7)
Reliability	289	(20)
Reliability Programs	290	(4)
Product Life Cycle Curve	294	(3)
Measures of Reliability	297	(7)
Summary	304	(1)
Take Away Tips	305	(1)
Formulas	305	(1)
Chapter Questions	306	(3)
Failure Modes and Effects Analysis	309	(13)
Systems FMEA	310	(1)
Process FMEA	310	(1)
Design FMEA	310	(1)
Creating an FMEA	311	(9)
Summary	320	(1)
Take Away Tips	320	(1)
Chapter Questions	321	(1)
Design of Experiments	322	(25)
Design of Experiments	323	(21)
Summary	344	(1)
Take Away Tips	344	(1)
Chapter Questions	345	(2)
Lean Enterprises	347	(19)
Introduction	348	(1)
Lean Thinking	349	(1)
Lean Measures	349	(1)
Lean Tools	349	(1)
Kaizen	350	(1)
Value Stream Process Mapping	351	(2)
Five Ss	353	(11)
Summary	364	(1)
Take Away Tips	364	(1)
Chapter Questions	365	(1)
Appendix 1 Normal Curve Areas	366	(2)
Appendix 2 Factors for Computing Central Lines and Control Limits	368	(1)
Appendix 3 Values of t Distribution	369	(2)
Appendix 4 Binomial Distribution	371	(13)
Appendix 5 Poisson Distribution	384	(4)
Appendix 6 Websites for Six Sigma and Quality	388	(1)
Answers to Selected Problems	389	(2)
Bibliography	391	(8)
Index	399