The Six Sigma Black Belt Handbook

by McCarty, Thomas; Daniels, Lorraine; Bremer, Michael; Gupta, Praveen; Heisey, John; Mills, Kathleen

• ISBN13: 9780071443296
• ISBN10: 0071443290
• Edition: 1st
• Format: Hardcover
• Copyright: 2004-12-10
• Publisher: McGraw-Hill Education

Summary

EXTREME SIX SIGMA: A new series that takes Six Sigma to the next levelTheSix Sigma Operational Methods Seriesgoes beyond simply explaining Six Sigma basics to interested managers--these are hard-core working tools of statistical methods, quantitative and intense, aimed at mathematically sophisticated Six Sigma practitioners unwilling to settle for anything less than peak performance in manufacturing and services.Written by four instructors from the world-renowned Motorola University, this handbook provides the tools Six Sigma Black Belts and Master Black Belts need to deal with the most intractable business problems. The authors show how to integrate research and development, manufacturing, human resources, finance, marketing, quality, and customer service with corporate vision, mission, and key strategies.* Tools for estimating quality project cost on a project by project basis * A complete guide to understanding and writing financial reports * Methodologies for leading multiple projects * Problem-solving tools like Design for Six Sigma and TRIZContents:Strategy: Planning for Six Sigma * Project Management * Performance Reporting * Leadership for Six Sigma: Organizing for Six Sigma * Team Leader's Tools *Team Measurement Concepts * Corporate Initiatives: SixSigma * Lean Thinking * Human Resources Management:Organizational Alignment * Compensation and Recognition* Methodology Tools: Define * Measure * Analyze *Improve * Triz * Control * Design for Six Sigma * FinancialMeasurements: Financial * Operational * Reporting *By Industry: Service * Transaction * Manufacturing *Healthcare * Human Resources Management

Author Biography

Thomas McCarty (Schaumburg, IL), Vice President of Consulting and Training Services at Motorola University, is responsible for improving the business performance of Motorola's suppliers, partners, and customers through consulting on performance, process, and continuous improvement.

Michael Bremer (Hinsdale, IL) is the President of the Cumberland Group, a consulting firm that specializes in process and business performance improvement and is a certified Six Sigma Blackbelt from Motorola.

Lorraine Daniels (Tempe, AZ) is a Professor of Industrial Engineering at Arizona State University. She is a certified blackbelt and is a Chief Instructor at Motorola.

Praveen Gupta (Schaumburg, IL) is a PE, Master Black Belt, and ASQ Fellow. Praveen, who was there at time and place of the birth of Six Sigma, has taught Six Sigma at Motorola University for over ten years. His first Six Sigma project was completed in 1988.

Table of Contents

PREFACE

ACKNOWLEDGMENTS

Part One: The Six Sigma Management System

Chapter 1: Introduction to Six Sigma

Chapter 2: Foundations of the Six Sigma Management System

Chapter 3: The Leadership Modes

Chapter 4: Insights into Six Sigma Leadership

Chapter 5: Six Sigma Management System Case Study

Part Two: Six Sigma and Lean

Chapter 6: Six Sigma and Lean

Part Three: Process Improvement Teams and Tools

Chapter 7: Introduction to Process Improvement Teams

Chapter 8: Leadership Roles in Deploying Teams

Chapter 9: Kaizen Teams

Chapter 10: Lean Teams

Part Four: Six Sigma Teams, Methodology and Tools

Chapter 11: Introduction to the DMAIC Process Improvement

Chapter 12: Define Phase

Chapter 13: Measure Phase

Chapter 14: Analyze Phase

Chapter 15: Improve Phase

Chapter 16: Control Phase

Chapter 17: DMAIC Summary

Chapter 18: DMADV

Part Five: Six Sigma Impact Measurement

Chapter 19: Financial and Performance Measurement

Part Six: Supplemental Information

Chapter 20: Innovating Breakthrough Solutions

Chapter 21: Measurement System Analysis in Non-Manufacturing Environments

INDEX