Six Sigma for Managers

by Brue, Greg

• ISBN13: 9780071387552
• ISBN10: 0071387552
• Edition: 1st
• Format: Paperback
• Copyright: 2002-03-27
• Publisher: McGraw-Hill

Summary

"THE BRIEFCASE BOOKS SERIES" Now translated into nine languages! This reader-friendly, icon-rich series is must reading for all managers at every level. All managers, whether brand new to their positions or well established in the corporate hierarchy, can use a little "brushing up" now and then. The skills-based Briefcase Books series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations. Six Sigma--one of the hottest topics in today's manufacturing circles--is a statistical concept that characterizes nearly zero defects in any process. But its successful implementation involves a whole new set of management practices. "Six Sigma for Managers "will help managers better understand this concept and how to facilitate the learning, cooperation, skills improvement, and commitment required to make Six Sigma processes a reality in any organization.

Author Biography

Greg Brue is CEO of Six Sigma Consultants and is a master six sigma black belt. Brue and his expert team provide on-site support and training to organizations worldwide.

Table of Contents

Preface	ix
What Is Six Sigma?	1	(20)
Six Sigma Defined and Explained	2	(5)
Essentials of the Six Sigma Methodology	7	(2)
Focus on Engaging People and Changing Processes	9	(2)
Not Just Statistics, but Cultural Changes	11	(2)
Six Sigma Applied	13	(5)
What Six Sigma Is Not	18	(2)
Manager's Checklist for Chapter 1	20	(1)
Why Do Six Sigma?	21	(15)
Money	22	(1)
Customer Satisfaction	23	(6)
Quality	29	(1)
Impact on Employees	30	(1)
Growth	31	(1)
Competitive Advantages	32	(1)
Are You and Your Company Ready?	32	(2)
The Correlation Between Quality and Cost	34	(1)
Manager's Checklist for Chapter 2	35	(1)
Setting Business Metrics	36	(26)
A Little Statistics	38	(6)
Criteria for Business Metrics	44	(8)
What Is the Cost of Poor Quality?	52	(1)
Financial Linkage of Metrics and Results	52	(8)
Keeping Your Process Capability	60	(1)
Manager's Checklist for Chapter 3	61	(1)
Implementing Six Sigma	62	(17)
Getting Started: The Do's	63	(2)
Getting Started: The Don'ts	65	(3)
Readying the Organization	68	(6)
Planning	74	(3)
What to Expect from Outside Consultants	77	(1)
Manager's Checklist for Chapter 4	78	(1)
Roles and Responsibilities	79	(11)
Key Players	80	(1)
Executive Leaders	80	(3)
Champions	83	(2)
Master Black Belt	85	(1)
Black Belts	86	(1)
Green Belts	87	(1)
Selecting Black Belts	87	(2)
Manager's Checklist for Chapter 5	89	(1)
The Core of Six Sigma	90	(15)
The DMAIC Method	91	(2)
D---Define Phase	93	(1)
M---Measure Phase	94	(4)
A---Analyze Phase	98	(1)
I---Improve Phase	99	(2)
C---Control Phase	101	(2)
The Power and Discipline of the Sequence	103	(1)
Manager's Checklist for Chapter 6	103	(2)
Quick Overview of Six Sigma Tools	105	(27)
Management Roles	105	(1)
Your Tool Map	106	(1)
Warm-up Tools	107	(8)
Key Tool #1: Process Mapping	115	(1)
Key Tool #2: XY Matrix	116	(4)
Key Tool #3: Measurement Systems Analysis	120	(1)
Key Tool #4: Process Capability Tool	121	(2)
Key Tool #5: Multivariate Study	123	(1)
Key Tool #6: Hypothesis Testing	124	(1)
Key Tool #7: Failure Mode Effect Analysis	125	(1)
Key Tool #8: Design of Experiments	126	(2)
Key Tool #9: Control Plan	128	(2)
Manager's Checklist for Chapter 7	130	(2)
Selecting Six Sigma Projects	132	(14)
Project Criteria	133	(1)
Defect Project Selection Opportunities	134	(4)
Pareto Selection Method	138	(2)
Good vs. Bad Projects	140	(3)
Successful Project Characteristics	143	(1)
Manager's Checklist for Chapter 8	144	(2)
How to Sustain Six Sigma	146	(13)
Basic Infrastructure Requirements	147	(2)
Communication Plan	149	(2)
Company Culture	151	(1)
Signs of Success	152	(2)
Company Cycles	154	(1)
Reinforcement and Control	155	(2)
Manager's Checklist for Chapter 9	157	(2)
Six Sigma Proof Positive	159	(20)
Real Final Reports	161	(2)
Case Studies	163	(5)
Training Agendas	168	(2)
Job Descriptions	170	(3)
Design for Six Sigma	173	(2)
The End ...and the Beginning	175	(1)
Manager's Checklist for Chapter 10	176	(3)
Index	179