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9780849311932

Six Sigma Software Development

by ;
  • ISBN13:

    9780849311932

  • ISBN10:

    0849311934

  • Format: Paperback
  • Copyright: 2002-07-24
  • Publisher: Auerbach Pub
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List Price: $59.95

Summary

Using a case study approach to provide clear explanations of concepts and their application, this book illustrates how Six Sigma concepts can be applied to all aspects of the evolving system development process. It includes the traditional waterfall model as well as development innovations such as rapid application development, packaged software implementation, and outsourcing. The book's primary focus is placed on eliminating defects and improving customer satisfaction through the use of tools that help ensure requirements are clearly defined, understood, and met. The book demonstrates how Six Sigma can be applied to measure, manage, and improve the performance of your entire IT department.

Table of Contents

INTRODUCTION TO SIX SIGMA
Six Sigma in Perspective
The Six Sigma Difference
Managing Change
THE BASICS OF SIX SIGMA
Introduction to DMAIC
Background
The Definition Phase
The Measurement Phase
The Analysis Phase
The Improvement Phase
The Control Phase
SIX SIGMA AND THE TRADITIONAL SDLC
Introduction to the Traditional SDLC
Project Initiation
System Analysis
System Design
Construction
Testing and Quality Assurance
Implementation
SIX SIGMA AND LEGACY SYSTEMS
Introduction to Legacy Systems
Change Management in the IT Department
System Maintenance and Support
INCORPORATING SIX SIGMA INTO OTHER DEVELOPMENT METHODOLOGIES
Rapid Application Development
Prototyping and Spiral Development
Client/Server and Web-Based Systems
SIX SIGMA AND PACKAGED SOFTWARE IMPLEMENTATION
Selecting Packaged Software
Implementing Packaged Software
Six Sigma and Outsourcing
Introduction to Outsourcing
Effective Outsourcing
THE SIX SIGMA IT DEPARTMENT
Putting it All Together
APPENDICES
The Project Charter
The Functional Process Map
The Process Improvement Ranking Spreadsheet
The Failure Modes and Effects Analysis (FMEA)
The Metric Reliability Assessment Spreadsheet
List of Acronyms
Suggested Reading

Supplemental Materials

What is included with this book?

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