Skills for New Managers

by Stettner, Morey

• ISBN13: 9780071356183
• ISBN10: 0071356185
• Edition: 1st
• Format: Paperback
• Copyright: 2000-04-18
• Publisher: McGraw-Hill

Summary

Skills for New Managers will include hands-on information on the following key topics: hiring new employees by asking the right questions; delegating work efficiently; dealing with the stress that comes with a management position; communicating effectively with your employees; how to master mentoring, leadership, and coaching styles. These books will be rich in practical techniques and examples, each book will supply specific answers to problems that managers will face throughout their careers. Skills for New Managers will detail specific techniques and strategies that managers can use to smooth their way into a management position, from hiring to delegating. The series will also continue its user-friendly, icon-rich format, which is designed to be easily digested for managers at all levels of the organizational hierarchy. Books in the series will also feature short, snappy chapters, bulleted lists, checklists and definition of terms as well as summaries at the end of every chapter.

Author Biography

John Woods has been in publishing in numerous capacities for over 25 years. His career has evolved from working for publishers to working for himself. As the head of CWL Publishing Enterprises, he works with publishers to identify authors and work with those authors to develop various books, often also managing the production for the publisher. He has also become an author himself. As the packager, John will select authors, pending McGraw-Hill's approval of the choice, submit outlines of the manuscript for McGraw-Hill's approval, and will perform all of the packager duties on the books, providing McGraw-Hill with camera-ready copy.

Table of Contents

Preface	ix
The Successful New Manager	1	(14)
Who's Your Model?	1	(2)
Rating Your Leadership	3	(3)
Drafting Your Own ``Management Credo''	6	(2)
Effective Managing Isn't Easy	8	(2)
``Use'' Your Employees---Without Making Them Feel Used	10	(2)
Testing Your Assumptions	12	(2)
Manager's Checklist for Chapter 1	14	(1)
Piercing Six Myths of Management	15	(13)
You Must Call All the Shots	16	(2)
You Can't Trust Anyone	18	(1)
You Must Remain Objective at All Times	19	(2)
You Must Defend Your Staff	21	(1)
You Cannot Back Down	22	(3)
You're the Best Teacher	25	(2)
Manager's Checklist for Chapter 2	27	(1)
How to Build Momentum in a New Job	28	(14)
Consistency Counts	28	(2)
Love at First Sight?	30	(3)
Score Quick Wins	33	(2)
Unclog ``Input Channels''	35	(3)
Are You Ready for Anything?	38	(3)
Manager's Checklist for Chapter 3	41	(1)
Managing to Listen	42	(14)
Tapping the Power of Silence	44	(1)
What's to Learn?	45	(2)
The Three Steps of Listening	47	(4)
Fighting Off the Defensive Reflex	51	(2)
How's Your Body Language?	53	(2)
Manager's Checklist for Chapter 4	55	(1)
Speak Like a Leader	56	(14)
A Voice That Roars	56	(3)
Package Your Points	59	(3)
Prune Away Fluff	62	(2)
Ask the Right Questions Right	64	(3)
Make Your Words Sink In	67	(2)
Manager's Checklist for Chapter 5	69	(1)
The Art of Motivation	70	(15)
Press the Right Buttons	71	(5)
Moving Beyond Money	76	(3)
Knowledge: The Ultimate Motivator	79	(2)
Motivating the ``Unmotivatable''	81	(2)
Manager's Checklist for Chapter 6	83	(2)
Dishing Out Criticism	85	(15)
Focus on Performance, Not Personality	87	(4)
Express Criticism as a Question	91	(3)
Connect Past to Future	94	(1)
Avoid Criticism That Bites Back	95	(4)
Manager's Checklist for Chapter 7	99	(1)
Discipline That Pays Off	100	(15)
What's at Stake?	100	(2)
Disciplining the Uncooperative Pest	102	(1)
How to Play Referee	103	(4)
When to Write Up an Employee	107	(2)
Getting Personal	109	(3)
Discipline That Sticks	112	(2)
Manager's Checklist for Chapter 8	114	(1)
The Organized Manager	115	(14)
Are You Running on Time?	116	(1)
Maximizing Each Hour	117	(1)
Invest in the Future	118	(2)
Banishing Time Wasters	120	(4)
Showcasing Your Organizational Skills	124	(2)
Making Meetings Work	126	(1)
Manager's Checklist for Chapter 9	127	(2)
The Right Way to Delegate	129	(13)
Loosening Your Grip	130	(2)
Giving Good Directions	132	(2)
Choosing with Care	134	(3)
Managing a Breakdown	137	(2)
Bottom-Up Delegation	139	(2)
Manager's Checklist for Chapter 10	141	(1)
Managing the Boss	142	(14)
Upward Communication Dangers	143	(2)
Caught in the Middle	145	(2)
Pick the Right Personality	147	(4)
The Magic of ``Underpromise/Overdeliver''	151	(1)
Giving Progress Reports	152	(2)
Manager's Checklist for Chapter 11	154	(2)
Cultivating a Network	156	(13)
Make the First Minute Count	157	(2)
Tracking Your Progress	159	(2)
Who Knows About You?	161	(1)
Fighting Off Fears	162	(3)
Mingling with Outsiders	165	(2)
Manager's Checklist for Chapter 12	167	(2)
Index	169