Skills and Techniques for Human Service Professionals Counseling Environment, Helping Skills, Treatment Issues

by Neukrug, Edward S.

• ISBN13: 9780534567682
• ISBN10: 0534567681
• Format: Paperback
• Copyright: 2001-08-24
• Publisher: Brooks Cole

Summary

This is a unique hands-on guide that helps readers understand the helping relationship from a human service perspective. This goal of this book is to offer readers a thorough understanding of the attitudes, techniques and skills, and major treatment issues that are unique to the helping relationship of the human service professional.

Table of Contents

SECTION I: THE COUNSELING ENVIRONMENT	1	(30)
Characteristics of the Effective Helper	3	(15)
Introduction	3	(1)
Helper Qualities to Avoid and to Embrace	4	(1)
The Eight Characteristics	4	(10)
Being Empathic	4	(1)
Being Open	5	(1)
Being Real	6	(1)
Having High Internality	7	(3)
Being an Experiencer of Life	10	(1)
Having Good Emotional Health	11	(1)
Being an Alliance Builder	12	(1)
Being Competent	12	(2)
Bringing It All Together	14	(2)
Summary	16	(1)
InfoTrac College Edition	17	(1)
Entering the Agency	18	(13)
Introduction	18	(1)
Client's Initial Contact with Agency	18	(3)
Telephone Contact	19	(1)
Walking into an Agency	20	(1)
Office Atmosphere	21	(2)
Nonverbal Behavior	23	(7)
Attire	24	(1)
Eye Contact	25	(1)
Body Positioning and Facial Expressions	25	(1)
Personal Space	26	(1)
Touch	27	(1)
Voice Intonation and Tone	28	(1)
A Cross-Cultural Perspective on Nonverbal Behavior	29	(1)
Summary	30	(1)
InfoTrac College Edition	30	(1)
SECTION II: HELPING SKILLS	31	(80)
Stages of the Helping Relationship: Theory, Process, and Skills	33	(19)
Introduction	33	(1)
A Stage Model for Understanding the Helping Relationship	33	(1)
Use of Theory in the Helping Relationship	34	(9)
Views of Human Nature as It Relates to Theory	35	(1)
The Views of Human Nature of Five Prevalent Theories of Counseling	36	(6)
Skills Associated with Varying Theories	42	(1)
What About the Skills We Will Learn in This Text? How Do They Fit in All of This?	42	(1)
Stages of the Helping Relationship	43	(5)
The Pre-Interview Process	43	(1)
Rapport and Trust-Building	44	(1)
Problem Identification	45	(1)
Goal Setting	46	(1)
Work	47	(1)
Closure	47	(1)
The Post-Relationship--The Revolving Door	48	(1)
Summary of Identified Skills and Attitudes of the Stages of the Helping Relationship	48	(2)
Summary	50	(1)
InfoTrac College Edition	51	(1)
Foundational Skills	52	(17)
Introduction	52	(1)
Silence and Pause Time	52	(1)
Listening	53	(5)
Hindrances to Effective Listening	55	(1)
Good Listening	56	(1)
Preparing Yourself for Listening	57	(1)
Empathic Understanding	58	(9)
Formula Responses	60	(1)
Natural Responses	61	(2)
Advanced Empathy	63	(2)
Practicing Empathic Responses	65	(2)
Conclusion	67	(1)
Summary	67	(1)
InfoTrac College Edition	68	(1)
Commonly Used Skills	69	(12)
Introduction	69	(1)
Affirmation Giving and Encouragement	69	(4)
Affirmation Giving	70	(1)
Encouragement	71	(1)
Final Thoughts	71	(2)
Modeling	73	(3)
Inadvertent Modeling	73	(1)
Intentional Modeling	74	(2)
Helper Self-Disclosure	76	(3)
Content Self-Disclosure	77	(1)
Process Self-Disclosure	78	(1)
When to Use Self-Disclosure	78	(1)
Summary	79	(1)
InfoTrac College Edition	80	(1)
Information Gathering	81	(14)
Introduction	81	(1)
Questions	81	(6)
The Purpose of Questions	82	(1)
Direct Questions	82	(1)
Closed Questions	82	(1)
Open Questions	83	(1)
Tentative Questions	84	(1)
Comparing Direct, Closed, Open, and Tentative Questions	85	(1)
The Use of ``Why'' Questions	85	(1)
When to Use Questions	86	(1)
Conducting a Structured Interview	87	(7)
The Use of Questions in Conducting the Interview	89	(1)
Professional Disclosure Statements and Informed Consent	89	(1)
Gathering the Information	90	(4)
Summary	94	(1)
InfoTrac College Edition	94	(1)
Helper-Centered Skills	95	(16)
Introduction	95	(1)
Solution-Giving Skills	96	(2)
Offering Alternatives	96	(1)
Information Giving	96	(1)
Offering Advice	96	(2)
Final Thoughts About Solution-Giving Responses	98	(1)
Feedback	98	(8)
Confrontation: Challenge with Support	99	(1)
Highlighting Discrepancies When Confronting Clients	100	(1)
Ways of Confronting Client Discrepancies	101	(1)
Interpretation	102	(3)
When to Use and Not Use Interpretation	105	(1)
Specialized Skills	106	(2)
Token Economies	106	(1)
Brief Treatment	107	(1)
Other Specialized Skills	108	(1)
Summary	108	(1)
Special Integration of Skills Exercise	109	(1)
InfoTrac College Edition	109	(2)
SECTION III: TREATMENT ISSUES	111	(67)
Case Management	113	(21)
Introduction	113	(1)
Treatment Planning	113	(4)
Assessing Client Needs	114	(2)
Developing Client Goals	116	(1)
Diagnosis	117	(6)
Why Use DSM-IV-TR?	117	(1)
The DSM-IV TR: A Brief Overview	118	(4)
Making a Diagnosis	122	(1)
Psychotropic Medications	123	(2)
Antipsychotics	123	(1)
Antimanic Medications	124	(1)
Antidepressants	124	(1)
Antianxiety Medications	124	(1)
Stimulants	125	(1)
Final Thoughts on Psychotropic Medications	125	(1)
Case Report Writing	125	(5)
Types of Case Report Writing	126	(1)
Writing Case Notes	127	(1)
Security of Record Keeping	128	(1)
Clients' Rights to Records	129	(1)
Managing and Documenting Client Contact Hours	130	(1)
Managing Client Hours	130	(1)
Documenting Client Contact Hours	130	(1)
Monitoring, Evaluating, and Documenting Progress Toward Client Goals	131	(1)
Making Referrals	131	(1)
Follow-up	132	(1)
Time Management	132	(1)
Summary	132	(1)
Special Integration of Case Management Exercise	133	(1)
InfoTrac College Edition	133	(1)
Multicultural Counseling: Issues and Techniques	134	(25)
Introduction	134	(1)
Why Multicultural Counseling?	134	(6)
The Changing Face of America	134	(2)
Counseling Is Not Working for a Large Segment of the Population	136	(4)
The Helping Relationship and Cultural Diversity	140	(2)
A Model for Understanding Culturally Diverse Clients	140	(2)
Culturally Skilled Professionals: Beliefs and Attitudes, Knowledge, and Skills	142	(1)
The Helping Relationship with Specific Populations	142	(14)
Counseling Individuals from Different Ethnic and Racial Groups	144	(1)
Counseling Individuals from Diverse Religious Backgrounds	145	(1)
Counseling Women	146	(2)
Counseling Men	148	(1)
Counseling Gay Men and Lesbians	149	(1)
Counseling Individuals Who Are HIV Positive	150	(1)
Counseling the Homeless and the Poor	151	(1)
Counseling Older Persons	152	(1)
Counseling People with Mental Illness	153	(1)
Counseling Individuals with Disabilities	154	(2)
The Ethically Astute Cross-Cultural Helper: Always Changing	156	(1)
Summary	157	(1)
InfoTrac College Edition	158	(1)
Ethical and Professional Issues	159	(19)
Introduction	159	(1)
Purpose of Ethical Guidelines	159	(2)
Ethical Decision Making: A Complex Process	161	(1)
Selected Ethical Issues and Ethical Dilemmas	162	(15)
Informed Consent	162	(2)
Competence and Scope of Knowledge	164	(1)
Supervision	165	(1)
Confidentiality	166	(3)
Privileged Communication	169	(1)
Dual Relationships and the Human Service Worker	170	(1)
Sexual Relationships with Clients	171	(1)
Primary Obligation: Client, Agency, or Society?	172	(2)
Continuing Education	174	(1)
Multicultural Counseling	175	(2)
Summary	177	(1)
InfoTrac College Edition	177	(1)
APPENDIXES	178	(34)
A: Competency Areas for Skills Standards	178	(2)
B: Ethical Standards of Human Service Professionals	180	(9)
C: Summary of Goals, Skills, and Attitudes of the Stages of the Helping Relationship and Exercises Associated with Them	189	(4)
D: Overview of DSM-IV-TR Diagnoses	193	(9)
E: Global Assessment of Functioning (GAF) Scale	202	(2)
F: Four Case Studies	204	(3)
G: Generic and Trade Names of Common Medications (Generic/Trade)	207	(2)
H: Example of an Initial Intake Case Report	209	(3)
References	212	(10)
Index	222