9780534567682

Skills and Techniques for Human Service Professionals Counseling Environment, Helping Skills, Treatment Issues

by
  • ISBN13:

    9780534567682

  • ISBN10:

    0534567681

  • Format: Paperback
  • Copyright: 2001-08-24
  • Publisher: Brooks Cole
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Summary

This is a unique hands-on guide that helps readers understand the helping relationship from a human service perspective. This goal of this book is to offer readers a thorough understanding of the attitudes, techniques and skills, and major treatment issues that are unique to the helping relationship of the human service professional.

Table of Contents

SECTION I: THE COUNSELING ENVIRONMENT 1(30)
Characteristics of the Effective Helper
3(15)
Introduction
3(1)
Helper Qualities to Avoid and to Embrace
4(1)
The Eight Characteristics
4(10)
Being Empathic
4(1)
Being Open
5(1)
Being Real
6(1)
Having High Internality
7(3)
Being an Experiencer of Life
10(1)
Having Good Emotional Health
11(1)
Being an Alliance Builder
12(1)
Being Competent
12(2)
Bringing It All Together
14(2)
Summary
16(1)
InfoTrac College Edition
17(1)
Entering the Agency
18(13)
Introduction
18(1)
Client's Initial Contact with Agency
18(3)
Telephone Contact
19(1)
Walking into an Agency
20(1)
Office Atmosphere
21(2)
Nonverbal Behavior
23(7)
Attire
24(1)
Eye Contact
25(1)
Body Positioning and Facial Expressions
25(1)
Personal Space
26(1)
Touch
27(1)
Voice Intonation and Tone
28(1)
A Cross-Cultural Perspective on Nonverbal Behavior
29(1)
Summary
30(1)
InfoTrac College Edition
30(1)
SECTION II: HELPING SKILLS 31(80)
Stages of the Helping Relationship: Theory, Process, and Skills
33(19)
Introduction
33(1)
A Stage Model for Understanding the Helping Relationship
33(1)
Use of Theory in the Helping Relationship
34(9)
Views of Human Nature as It Relates to Theory
35(1)
The Views of Human Nature of Five Prevalent Theories of Counseling
36(6)
Skills Associated with Varying Theories
42(1)
What About the Skills We Will Learn in This Text? How Do They Fit in All of This?
42(1)
Stages of the Helping Relationship
43(5)
The Pre-Interview Process
43(1)
Rapport and Trust-Building
44(1)
Problem Identification
45(1)
Goal Setting
46(1)
Work
47(1)
Closure
47(1)
The Post-Relationship--The Revolving Door
48(1)
Summary of Identified Skills and Attitudes of the Stages of the Helping Relationship
48(2)
Summary
50(1)
InfoTrac College Edition
51(1)
Foundational Skills
52(17)
Introduction
52(1)
Silence and Pause Time
52(1)
Listening
53(5)
Hindrances to Effective Listening
55(1)
Good Listening
56(1)
Preparing Yourself for Listening
57(1)
Empathic Understanding
58(9)
Formula Responses
60(1)
Natural Responses
61(2)
Advanced Empathy
63(2)
Practicing Empathic Responses
65(2)
Conclusion
67(1)
Summary
67(1)
InfoTrac College Edition
68(1)
Commonly Used Skills
69(12)
Introduction
69(1)
Affirmation Giving and Encouragement
69(4)
Affirmation Giving
70(1)
Encouragement
71(1)
Final Thoughts
71(2)
Modeling
73(3)
Inadvertent Modeling
73(1)
Intentional Modeling
74(2)
Helper Self-Disclosure
76(3)
Content Self-Disclosure
77(1)
Process Self-Disclosure
78(1)
When to Use Self-Disclosure
78(1)
Summary
79(1)
InfoTrac College Edition
80(1)
Information Gathering
81(14)
Introduction
81(1)
Questions
81(6)
The Purpose of Questions
82(1)
Direct Questions
82(1)
Closed Questions
82(1)
Open Questions
83(1)
Tentative Questions
84(1)
Comparing Direct, Closed, Open, and Tentative Questions
85(1)
The Use of ``Why'' Questions
85(1)
When to Use Questions
86(1)
Conducting a Structured Interview
87(7)
The Use of Questions in Conducting the Interview
89(1)
Professional Disclosure Statements and Informed Consent
89(1)
Gathering the Information
90(4)
Summary
94(1)
InfoTrac College Edition
94(1)
Helper-Centered Skills
95(16)
Introduction
95(1)
Solution-Giving Skills
96(2)
Offering Alternatives
96(1)
Information Giving
96(1)
Offering Advice
96(2)
Final Thoughts About Solution-Giving Responses
98(1)
Feedback
98(8)
Confrontation: Challenge with Support
99(1)
Highlighting Discrepancies When Confronting Clients
100(1)
Ways of Confronting Client Discrepancies
101(1)
Interpretation
102(3)
When to Use and Not Use Interpretation
105(1)
Specialized Skills
106(2)
Token Economies
106(1)
Brief Treatment
107(1)
Other Specialized Skills
108(1)
Summary
108(1)
Special Integration of Skills Exercise
109(1)
InfoTrac College Edition
109(2)
SECTION III: TREATMENT ISSUES 111(67)
Case Management
113(21)
Introduction
113(1)
Treatment Planning
113(4)
Assessing Client Needs
114(2)
Developing Client Goals
116(1)
Diagnosis
117(6)
Why Use DSM-IV-TR?
117(1)
The DSM-IV TR: A Brief Overview
118(4)
Making a Diagnosis
122(1)
Psychotropic Medications
123(2)
Antipsychotics
123(1)
Antimanic Medications
124(1)
Antidepressants
124(1)
Antianxiety Medications
124(1)
Stimulants
125(1)
Final Thoughts on Psychotropic Medications
125(1)
Case Report Writing
125(5)
Types of Case Report Writing
126(1)
Writing Case Notes
127(1)
Security of Record Keeping
128(1)
Clients' Rights to Records
129(1)
Managing and Documenting Client Contact Hours
130(1)
Managing Client Hours
130(1)
Documenting Client Contact Hours
130(1)
Monitoring, Evaluating, and Documenting Progress Toward Client Goals
131(1)
Making Referrals
131(1)
Follow-up
132(1)
Time Management
132(1)
Summary
132(1)
Special Integration of Case Management Exercise
133(1)
InfoTrac College Edition
133(1)
Multicultural Counseling: Issues and Techniques
134(25)
Introduction
134(1)
Why Multicultural Counseling?
134(6)
The Changing Face of America
134(2)
Counseling Is Not Working for a Large Segment of the Population
136(4)
The Helping Relationship and Cultural Diversity
140(2)
A Model for Understanding Culturally Diverse Clients
140(2)
Culturally Skilled Professionals: Beliefs and Attitudes, Knowledge, and Skills
142(1)
The Helping Relationship with Specific Populations
142(14)
Counseling Individuals from Different Ethnic and Racial Groups
144(1)
Counseling Individuals from Diverse Religious Backgrounds
145(1)
Counseling Women
146(2)
Counseling Men
148(1)
Counseling Gay Men and Lesbians
149(1)
Counseling Individuals Who Are HIV Positive
150(1)
Counseling the Homeless and the Poor
151(1)
Counseling Older Persons
152(1)
Counseling People with Mental Illness
153(1)
Counseling Individuals with Disabilities
154(2)
The Ethically Astute Cross-Cultural Helper: Always Changing
156(1)
Summary
157(1)
InfoTrac College Edition
158(1)
Ethical and Professional Issues
159(19)
Introduction
159(1)
Purpose of Ethical Guidelines
159(2)
Ethical Decision Making: A Complex Process
161(1)
Selected Ethical Issues and Ethical Dilemmas
162(15)
Informed Consent
162(2)
Competence and Scope of Knowledge
164(1)
Supervision
165(1)
Confidentiality
166(3)
Privileged Communication
169(1)
Dual Relationships and the Human Service Worker
170(1)
Sexual Relationships with Clients
171(1)
Primary Obligation: Client, Agency, or Society?
172(2)
Continuing Education
174(1)
Multicultural Counseling
175(2)
Summary
177(1)
InfoTrac College Edition
177(1)
APPENDIXES 178(34)
A: Competency Areas for Skills Standards
178(2)
B: Ethical Standards of Human Service Professionals
180(9)
C: Summary of Goals, Skills, and Attitudes of the Stages of the Helping Relationship and Exercises Associated with Them
189(4)
D: Overview of DSM-IV-TR Diagnoses
193(9)
E: Global Assessment of Functioning (GAF) Scale
202(2)
F: Four Case Studies
204(3)
G: Generic and Trade Names of Common Medications (Generic/Trade)
207(2)
H: Example of an Initial Intake Case Report
209(3)
References 212(10)
Index 222

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