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| Small Groups: Power, Definition, and Attraction | |
| The Power of Groups | |
| Defining Small Group Communication | |
| Why Join a Group? | |
| Characteristics of Small Groups | |
| Characteristics of Small Group Communication | |
| Types of Small Groups | |
| Groups in Organizations | |
| Groups as Systems of Interaction | |
| Understanding Small Group Success | |
| Communication in Small Groups | |
| A Systems Approach to Small Group Communication | |
| Norms, Roles, Cohesiveness, and Groupthink | |
| Norms | |
| Roles | |
| Cohesiveness | |
| Groupthink | |
| Four Phases of Group Development: Forming, Storming, Norming, and Performing | |
| Forming: Hello, Orientation, and Inclusion | |
| Storming: Conflict in Groups | |
| Norming: Emergence as a Group | |
| Performing: Making Decisions and Solving Problems | |
| Terminating | |
| Usefulness of the Phase Model | |
| Overriding Influences | |
| Diversity in Groups: The Strength of Different Perspectives | |
| Defining Diversity and Its Place in Small Groups | |
| Assumptions and Stereotyping | |
| Communication Contexts | |
| Diversity in Small Groups and Teams | |
| Making Diverse Groups Work | |
| Verbal and Nonverbal Communication | |
| Functions of Verbal Communication | |
| Structures of Meaning in Verbal Communication | |
| Nonverbal Communication | |
| Listening and Feedback: The Other Half of Communication | |
| Motivation | |
| The Four Components of Listening | |
| Active Listening | |
| Feedback: Responding to the Message | |
| Group Evolution: Teams | |
| Organizations and Teams | |
| Teams | |
| Decision Making and Problem Solving | |
| Decision Making and Problem Solving | |
| DECIDE Stages of Decision Making and Problem Solving | |
| The Patterns of Group Decision Making | |
| Creativity in the Small Group Process | |
| What Is Creativity? | |
| Creativity Means a New Way of Looking | |
| Barriers to Creativity | |
| Techniques for Encouraging Creativity | |
| Solving Problems Creatively | |
| A Creative Group Climate | |
| Group Process and Presentation Techniques | |
| Brainstorming | |
| Creative Decision-Making Techniques | |
| Problem-Solving Tools | |
| The RISK Procedure | |
| PERT (Program Evaluation and Review Technique) | |
| How These Techniques are Used | |
| Small Group Presentational Formats | |
| Productive Conflict Management | |
| Defining Conflict within a Communication Context | |
| Patterns of Conflict Resolution | |
| Power in Group Conflict | |
| Power in Context | |
| Leadership in Small Groups | |
| Recognizing Leaders | |
| Leadership as a Function in a System | |
| Theories of Leadership | |
| Three Characteristics of Leaders | |
| Choosing a Leader | |
| Tasks of Group Leaders | |
| Influences on Group Leadership | |
| Leadership Styles | |
| Observing and Evaluating a Small Group | |
| Systematic Feedback | |
| Success and Failure | |
| Observer-Members Scales | |
| Observer Feedback Guidelines | |
| Individual Role behavior | |
| Verbal Interaction and Content Analyses | |
| Computer-Mediated Group Communication | |
| Understanding the Technology and Its Influence on Small Group Communication | |
| Influences of the Medium on Communication | |
| Choosing a Medium for the Effective Use of CMC | |
| Adopting Effective Group Communication Strategies for CMC | |
| Appendix: Gathering, Organizing, Processing, and Presenting Information as a Team | |
| Index | |
| Table of Contents provided by Publisher. All Rights Reserved. |
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