Small Group and Team Communication

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  • Edition: 4th
  • Format: Paperback
  • Copyright: 2007-05-08
  • Publisher: Pearson
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Praised for its writing style, research base, and range of topics covered,Small Group and Team Communicationdevelops issues of diversity, ethics, technology and the organizational use of groups and teams within a systems theory framework. Clearly organized and logically presented, this book provides the opportunity for outstanding discussions of critical issues. Harris and Sherblom effectively integrate real-world examples, hypothetical situations, social science theories, and scholarly research into a unified discussion of small group and team communication. Through extensive examples, case studies, and exercises,Small Group and Team Communicationengages the reader and guides them from theoretical discussions into application and experience of the concepts presented.

Table of Contents

Small Groups: Power, Definition, and Attraction
The Power of Groups
Defining Small Group Communication
Why Join a Group?
Characteristics of Small Groups
Characteristics of Small Group Communication
Types of Small Groups
Groups in Organizations
Groups as Systems of Interaction
Understanding Small Group Success
Communication in Small Groups
A Systems Approach to Small Group Communication
Norms, Roles, Cohesiveness, and Groupthink
Four Phases of Group Development: Forming, Storming, Norming, and Performing
Forming: Hello, Orientation, and Inclusion
Storming: Conflict in Groups
Norming: Emergence as a Group
Performing: Making Decisions and Solving Problems
Usefulness of the Phase Model
Overriding Influences
Diversity in Groups: The Strength of Different Perspectives
Defining Diversity and Its Place in Small Groups
Assumptions and Stereotyping
Communication Contexts
Diversity in Small Groups and Teams
Making Diverse Groups Work
Verbal and Nonverbal Communication
Functions of Verbal Communication
Structures of Meaning in Verbal Communication
Nonverbal Communication
Listening and Feedback: The Other Half of Communication
The Four Components of Listening
Active Listening
Feedback: Responding to the Message
Group Evolution: Teams
Organizations and Teams
Decision Making and Problem Solving
Decision Making and Problem Solving
DECIDE Stages of Decision Making and Problem Solving
The Patterns of Group Decision Making
Creativity in the Small Group Process
What Is Creativity?
Creativity Means a New Way of Looking
Barriers to Creativity
Techniques for Encouraging Creativity
Solving Problems Creatively
A Creative Group Climate
Group Process and Presentation Techniques
Creative Decision-Making Techniques
Problem-Solving Tools
The RISK Procedure
PERT (Program Evaluation and Review Technique)
How These Techniques are Used
Small Group Presentational Formats
Productive Conflict Management
Defining Conflict within a Communication Context
Patterns of Conflict Resolution
Power in Group Conflict
Power in Context
Leadership in Small Groups
Recognizing Leaders
Leadership as a Function in a System
Theories of Leadership
Three Characteristics of Leaders
Choosing a Leader
Tasks of Group Leaders
Influences on Group Leadership
Leadership Styles
Observing and Evaluating a Small Group
Systematic Feedback
Success and Failure
Observer-Members Scales
Observer Feedback Guidelines
Individual Role behavior
Verbal Interaction and Content Analyses
Computer-Mediated Group Communication
Understanding the Technology and Its Influence on Small Group Communication
Influences of the Medium on Communication
Choosing a Medium for the Effective Use of CMC
Adopting Effective Group Communication Strategies for CMC
Appendix: Gathering, Organizing, Processing, and Presenting Information as a Team
Table of Contents provided by Publisher. All Rights Reserved.

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