Smart Moves for People in Charge 130 Checklists to Help You Be a Better Leader

by Deep, Sam; Sussman, Lyle

• ISBN13: 9780201483284
• ISBN10: 0201483289
• Format: Paperback
• Copyright: 1995-09-13
• Publisher: Basic Books

Summary

Whether you're in charge of a small business, a big department, or a growing corporation, you face more challenges than most managers.Smart Moves for People in Chargeanswers the big questions for people with big responsibilities. Easy-to-use checklists explain how leaders motivate and manage groups, uncover new ideas, stay close to customers, handle budgets, and find balance in a busy life.

Author Biography

Sam Deep is a consultant and trainer from Pittsburgh. Lyle Sussman, Ph.D., is Professor of Management at the University of Louisville. Their other books include Yes, You Can! (80,000 sold) and What to Say to Get What You Want (60,000 sold). The Sandler Sales Institute provides sales training through its national network of 180 affiliates. Sam Deep is a consultant and trainer from Pittsburgh. Lyle Sussman, Ph.D., is Professor of Management at the University of Louisville. Their other books include Yes, You Can! (80,000 sold) and What to Say to Get What You Want (60,000 sold). The Sandler Sales Institute provides sales training through its national network of 180 affiliates.

Table of Contents

Introduction	xv
ONE Build Your Executive Power
Fourteen Strategies for Making Better Decisions	1	(3)
Ten Steps for Opening Yourself Up to Change	4	(2)
Twelve Ways to Keep Your Ego in Check	6	(2)
Twelve Tips for Enhancing Your Executive Presence	8	(3)
Eleven Strategies for Dressing Impressively	11	(2)
Nine Sensible Ways to Socialize with Employees	13	(1)
Ten Guidelines for Joining a Professional Organization	14	(2)
Sixteen Ways to Make Better Use of Your Time	16	(3)
Sixteen Ways to Get More from Your Business Travel	19	(3)
Ten Things to Do Before Meeting Foreign Executives	22	(2)
The Five Most Important Rules for Negotiations	24	(1)
Eleven Elements of Entrepreneurial Thinking	25	(2)
Sixty-Four Business Terms to Have on the Tip of Your Tongue	27	(6)
Twelve Quotes Worth Quoting About Executive Power	33	(1)
TWO Spread the Word
Thirteen Tips to Write Right	34	(3)
Eleven Tips to Write Persuasively	37	(3)
Fifteen Tips to Speak Precisely	40	(3)
Ten Tips to Speak Persuasively	43	(2)
Twelve Ways to Send Powerful Nonverbal Messages	45	(2)
Nine Ways to Write Easy-to-Deliver Manuscript Speeches	47	(2)
Seven Strategies for Working with a Ghost Writer	49	(1)
Sixteen Tips for Delivering Compelling Speeches	50	(3)
Seven Tips for Giving Off-the-Cuff Speeches	53	(1)
Eleven Tips for Using an Interpreter	54	(2)
Eighteen Ways to Handle Media Interviews with Aplomb	56	(4)
Ten Tips for Improving Communication with Your Board	60	(2)
Twelve Ways to Make Valuable Contributions to Meetings You Attend	62	(2)
Ten Tactics for Resolving Disagreements with Others	64	(2)
Twenty-Two Smart Ways to Communicate Using Information Technology	66	(4)
Twelve Quotes Worth Quoting About Spreading the Word	70	(2)
THREE Get the Word
Twelve Ways to Improve Your Listening	72	(2)
Fifteen People to Listen To	74	(2)
Ten Ways to Ask Powerful Questions	76	(2)
Fourteen Strategies for Getting a Reality Check	78	(3)
Eleven Tips for Keeping Up with Trends	81	(2)
Eighteen Management Classics You Should Read	83	(3)
Fourteen Rules for Handling a Gripe Session	86	(2)
Fourteen Rules For Chairing a Meeting	88	(4)
Thirteen Ways to Get Employees to Keep You Informed	92	(2)
Fourteen Ways to Get Great Ideas from Employees	94	(3)
Twelve Quotes Worth Quoting About Getting the Word	97	(1)
FOUR Lead Your Team
Sixteen Phrases of Great Leadership	98	(2)
Thirty-Six Great Expectations to Have of Subordinate Managers	100	(3)
Eleven Ways to Support Subordinate Managers	103	(2)
Twelve Guidelines for Managing By Wandering Around (MBWA)	105	(3)
Thirteen Steps to Delegate Effectively	108	(2)
Ten Actions that Excite Employees	110	(1)
Nine Guidelines to Make Praise Motivating	111	(3)
Thirteen Ways to Make Sure Your Incentives ``Incent''	114	(3)
Seventeen Inexpensive Ways to Reward Employees	117	(3)
Sixteen Tips for Constructive Criticism	120	(4)
Eleven Steps for Refereeing Disagreements	124	(2)
Eleven Ways to Inspire Ethical Conduct	126	(2)
Twenty-Four Ways to ``Walk Your Talk''	128	(3)
Twelve Quotes Worth Quoting About Leadership	131	(1)
FIVE Build Your Team
Thirteen Tactics for Increasing Teamwork	132	(3)
Eight Strategies for Hiring Team Players	135	(2)
Twenty-Seven Actions that Instill Pride in Your Workforce	137	(1)
Seven Ways to Build Your Senior Management Team	138	(2)
Nine Qualities to Look for in a Senior Manager or Assistant	140	(2)
Eighteen Tips for Conducting a Selection Interview	142	(5)
Eight Ways to Get Great Value from Mentoring	147	(2)
Five Ways to Get Great Value from Coaching	149	(1)
Fifteen Assurances that Training will Improve the Bottom Line	150	(3)
Eleven Steps to Install a Meaningful Performance Review System	153	(3)
Ten Sections of an Ideal Performance Review Form	156	(2)
Thirteen Tips for Conducting a Performance Appraisal	158	(3)
Eleven Ways to Respond to a Problem Employee	161	(3)
Thirteen Strategies for Turning Around a Poor Performer	164	(3)
Nine Methods to Handle an Insubordinate Manager	167	(2)
Seven Tips for Working with Family Members	169	(2)
Twelve Quotes Worth Quoting About Teamwork	171	(1)
SIX Renew Your Organization
Eleven Strategies to Position Your Company for the Future	172	(2)
Seventeen Steps to a Strategic Plan	174	(4)
Eleven Steps to Take When Implementing Change	178	(1)
Nine Strategies for Changing Your Corporate Culture	179	(2)
Nine Ways to Create In-House Venture Groups	181	(2)
Twelve Suggestions for Installing Self-Directed Teams	183	(2)
Seven Tips for Managing the Outsourced Employee	185	(2)
Sixteen Steps to Install a Successful TQM Process	187	(3)
Twelve Considerations in Re-Engineering Your Company	190	(2)
Twelve Ways to Turn Suppliers into Partners	192	(2)
Ten Tips for Hiring a Consultant	194	(2)
Ten Qualities to Look for in a Board Member	196	(2)
Thirteen Steps to Open Yourself and Your Organization to Diversity	198	(3)
Ten Ways to Improve Your Corporate Citizenship	201	(2)
Fifteen Ways to Handle Layoffs Effectively and Compassionately	203	(3)
Nine Tips for Creating a Succession Plan	206	(1)
Twelve Quotes Worth Quoting About Organizational Renewal	207	(2)
SEVEN Stay Close to the Customer
Eighteen Principles to Guide Total Quality Service	209	(3)
Eleven Indicators to Measure for Total Quality Service	212	(1)
Six Training Programs for Total Quality Service	213	(2)
Sixteen Expectations to Have of Your Customer Service Providers	215	(2)
Seventeen Ways to See Your Business Through Customers' Eyes	217	(3)
Eight Inexpensive Ways to Do Market Research	220	(2)
Seven Easy Ways to Move Employees Closer to the Customer	222	(1)
Ten Steps to Resolve Customer Complaints	223	(2)
Ten Commandments of Exceptional Consultants	225	(2)
Twelve Quotes Worth Quoting About Customer Service	227	(2)
EIGHT Control Your Organization
Fifteen Financial Ratios You Should Know	229	(3)
Seven Warnings About Using Financial Ratios	232	(1)
Seven Quick and Rough Estimates of Your Company's Worth	233	(1)
Seven Logical Steps for Understanding an Annual Report	234	(1)
Nine Steps for Putting Together a Balance Sheet	235	(2)
Eight Steps for Putting Together an Income Statement	237	(1)
Seven Logical Steps for Understanding a Cash Flow Statement	238	(1)
Ten Questions an Investor or Creditor will Ask You	239	(2)
Seven Components of an Effective Business Plan	241	(1)
Nine Expectations to Have of Your Business Manager	242	(1)
Nine Questions to Ask Before You Implement a Corporate Policy	243	(2)
Seventeen Guidelines to Control Employee Theft	245	(3)
Eleven Qualities of the Best Management Audits	248	(2)
Eleven Steps to Effective Benchmarking	250	(2)
Fourteen Rules for Selecting a New Computer System	252	(4)
Eleven Tips for Using Your Lawyer More Effectively	256	(2)
Nine Ways to Use Your Accountant More Effectively	258	(2)
Twelve Quotes Worth Quoting About Operational Control	260	(2)
NINE Find Your Balance
Eleven Possible Prices You Pay When in Charge	262	(2)
Six Red Flags of Burnout	264	(1)
Eleven Tips to Reduce Your Stress	265	(2)
Thirteen Behaviors of Successful People	267	(4)
Nine Ways to Manage So Your Employees Have a Home Life	271	(2)
Nine Steps to Change Yourself	273	(2)
Thirteen Tips for Managing Your Career	275	(2)
Eleven Ways to Balance Your Work and Personal Life	277	(2)
Fifteen Movies to Help You Find Your Balance	279	(1)
Nine Steps to Take Toward a Happy Retirement	280	(1)
Eleven Tips for Selecting and Using a Financial Advisor	281	(2)
Six Crucial Records in the Event of Disaster, Disease, or Death	283	(1)
Twelve Quotes Worth Quoting About Balance	284	(3)
Index	287	(3)
Acknowledgments	290	(3)
About the Authors	293	(2)
Seminars by Sam Deep and Lyle Sussman	295