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A pragmatic framework for nonprofit digital transformation that embraces the human-centered nature of your organization
The Smart Nonprofit turns the page on an era of frantic busyness and scarcity mindsets to one in which nonprofit organizations have the time to think and plan — and even dream. The Smart Nonprofit offers a roadmap for the once-in-a-generation opportunity to remake work and accelerate positive social change. It comes from understanding how to use smart tech strategically, ethically and well.
Smart tech does rote tasks like filling out expense reports and identifying prospective donors. However, it is also beginning to do very human things like screening applicants for jobs and social services, while paying forward historic biases. Beth Kanter and Allison Fine elegantly outline the ways smart nonprofits must stay human-centered and root out embedded bias in order to success at the compassionate and creative work that only humans can and should do.
BETH KANTER is a thought leader in digital transformation and well-being in the nonprofit workplace. She is the co-author of the award-winning Happy Healthy Nonprofit: Impact without Burnout and co-author with Allison Fine of the bestselling The Networked Nonprofit.
ALLISON FINE is among the nation’s preeminent writers and strategists on the use of technology for social good. She is the author of the award-winning Momentum: Igniting Social Change in the Connected Age and of Matterness: Fearless Leadership for a Social World.
Preface
Acknowledgements
Part I: Understanding and Using Artificial Intelligence
Chapter 1: Becoming a Smart Nonprofit
Introduction
Understanding Smart Tech
Becoming a Smart Nonprofit
A Real-World Smart Nonprofit
The Dangers of Automation
About This Book
Conclusion
Chapter 2: Leading Smart Nonprofits
Introduction
The Busyness Paradox
Creating Healthy Cultures
Smart Tech and Jobs
Leading through Resistance
Conclusion
Chapter 3: The Evolution of Smart Tech
Introduction
A Brief History
Digital Eras and Disruptive Technology
Accelerating into the Autonomous World
Key Aspects of the Autonomous World
Machine Learning
Conversational Artificial Intelligence
AI4Good
Climiate Change
Refugee Crisis
Epidemiology and Diagnostics
Data4Good
Conclusion
Chapter 4: Staying Human-Centered
Introduction
Man vs. Machine
Co-botting
Human-Centered Design
Conclusion
Chapter 5: Data, Data, Data
Introduction
Big Data
Understanding Data Science
Data Planning for Your Organization
Third-Party Data Sets
Second-Party Data
Open Data Sets
Data Collaboratives
Crowdsourcing Data
Conclusion
Chapter 6: Ethical and Responsible Use
Introduction
Responsible Use
Rooting Out Embedded Bias
Digital Privacy
Surveillance Capital
Reputation Capital
Spiraling Out of Control
Creating Ethical Standards
Smart Tech and Governance
Conclusion
Part II: The Smart Nonprofit Use-Case Examples and Management
Chapter 7: Ready, Set, Go
Introduction
Ready
Identifying Pain Points with the Stakeholder Team
Use Cases
The User Journey Map
Getting Feedback from Users
Set
Selecting Vendors
Mitigating Bias
Data Privacy
Go
Prototypes and Pilot Tests
Arriving at Go or No-Go
Going Full-Scale and Maintenance
Conclusion
Chapter 8: Automating Program Delivery
Introduction
Creating More Capacity
Overcoming Service Barriers
Crisis Intervention
Removing Barriers to Accessibility
Advocacy
Conclusion
Chapter 9: Fundraising
Introduction
The Leaky Boat Problem
Using Smart Tech for Relational Fundraising
Donor Prediction Models/Automated Donor Stewardship
Customization of Appeals
Real-Time Answers
Automating Workflow
Increasing Peer-to-Peer Outreach
The Future of Giving
Conclusion
Chapter 10: Automating the Back Office
Introduction
Human Resources
Workplace Wellbeing and Automation
Improving Wellbeing
Bossware
The Partnership for AI’s Framework
Financial Management
Improving Organization-wide Workflow
Scheduling and Updates
Busting Silos
Editing, Customizing, and Reviewing Content
Project Management
Conclusion
Chapter 11: Smart Philanthropy
Introduction
Automating Donor Advising
Philanthropic Investment in Smart Tech for Social Good
Nonprofit Data Collaboratives
Investing in Program Evaluation
Conclusion
Part III: Where We Go from Here
Chapter 12: A Smarter Future
Introduction
The Future of Nonprofit Work
A Better Path Forward
Societal Changes
Diversifying the Field of Programmers and Data Scientists
Data Sovereignty
A New Era in Civil Rights
Conclusion
Glossary: The Vocabulary of Smart Tech
Resources/Bibliography
About the Authors
Index
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