Introduction | p. xiii |
General Orientation and Basic Concepts of Interviewing and Communication | p. 1 |
The Interview in Social Work | p. 3 |
Suggested Readings | p. 24 |
The Interview as Communication | p. 27 |
Summary: Chapter 2 | p. 46 |
Listening: a Basic Communication Skill | p. 49 |
Suggested Readings | p. 61 |
Sequential Phases in the Interview Process and Associated Techniques | p. 63 |
Introductory Phase | p. 65 |
Suggested Readings | p. 98 |
Beginning the Interview: First Phase Objective -- Establishing a Relationship | p. 99 |
Summary: Chapter 5 | p. 133 |
Problem Exploration Phase | p. 135 |
Suggested Readings | p. 170 |
Developmental Phase: Problem-Solving Interventions | p. 173 |
Developmental Phase: More Problem-Solving Interventions | p. 205 |
Suggested Readings | p. 234 |
Developmental Phase: Questions and Questioning Techniques | p. 235 |
Termination, Recording, and Evaluation | p. 271 |
Suggested Readings | p. 284 |
Some Special Problems in Interviewing | p. 285 |
Nonverbal Communication | p. 287 |
Suggested Readings | p. 319 |
Cross-Cultural Interviewing | p. 321 |
Suggested Readings | p. 352 |
Some Problematic Interviews: the Involuntary Adult Client and the Sexually Abused Child | p. 355 |
Suggested Readings | p. 385 |
The Essence of the Good Interview | p. 387 |
The Competent Interviewer | p. 389 |
Appendix: Transcribed Interview and Critique | p. 407 |
References | p. 425 |
Index | p. 447 |
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