Software Maintenance Management Evaluation and Continuous Improvement

by April, Alain; Abran, Alain

• ISBN13: 9780470147078
• ISBN10: 0470147075
• Edition: 1st
• Format: Paperback
• Copyright: 2008-04-11
• Publisher: Wiley-IEEE Computer Society Pr

Summary

This book explores the domain of software maintenance management and provides road maps for improving software maintenance organizations. It describes full maintenance maturity models organized by levels 1, 2, and 3, which allow for benchmarking and continuous improvement paths. Goals for each key practice area are also provided, and the model presented is fully aligned with the architecture and framework of software development maturity models of CMMI and ISO 15504. It is complete with case studies, figures, tables, and graphs.

Author Biography

Alain April, PhD, is Professor of Software Engineering at Université du Québec (Canada). His research interests include software maintenance, software quality assurance, and multimedia databases. Dr. April has worked in the telecommunications industry for more than twenty years, has contributed to the internal measurement of software of ISO 9126-3, and is an Editor of The Guide to Software Engineering Body of Knowledge (SWEBOK) chapters on software maintenance and software quality.

Alain Abran, PhD, is Professor and the Director of the Software Engineering Research Laboratory at Université du Québec (Canada). Dr. Abran is the Co-Executive Editor of the SWEBOK project. He has been actively involved in software engineering standardization as the International Secretary for ISO/IEC JTC SC7 Software and System Engineering and as co-manager for the Common Software Measurement International Consortium (COSMIC). Dr. Abran's research interests include software productivity and estimation models, software engineering foundations, software quality, software functional size measurement, software risk management, and software maintenance management.

Table of Contents

Foreword

Foreword

Preface

Maintenance Issues and Related Management Approaches

Maturity Models in Software Engineering

Foundations of the S3 mr Process Model

Process Management Domain

Event/Request Management Domain

Evolution Engineering Domain

Support for the Evolution Engineering Domain

Exemplary Practices-Process Management

Exemplary Practices-Event/Request Management Domain

Exemplary Practices-Evolution Engineering Domain

Exemplary Practices-Support to Evolution Domain

Assessment Process, Assessment Tool, and Case Studies of the Use of S3 mr

Summary

Maintenance Standards Models and Enhancement Proposal

Term Assignment for Students

Acronyms and Glossary

References

Index

About the Authors

Table of Contents provided by Publisher. All Rights Reserved.