WITOLD SURYN, PHD, is a Professor at the École de Technologie Supérieure, Montreal, Canada (engineering school of the Université du Québec network of institutions) where he teaches graduate and undergraduate software engineering courses and conducts research in the domain of software quality engineering, software trustworthiness, and software project management. Dr. Suryn is also the principal researcher and the director of GELOG: IQUAL, the Software Quality Engineering Research Group at École de Technologie Supérieure; the Canadian expert to ISO/IEC SC7—System and Software Engineering Working Group 6 on software quality; and the International Secretary of ISO/IEC SC7.
1 Why Software Quality Engineering? 1
2 Software Quality Engineering: Making It Happen 35
3 System and Software Quality Engineering: Some Application Contexts 139
4 Trustworthiness of IT Systems and Services 151
Appendix Cost of Missing Quality: Case Studies 175
Index 191
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