Solving Employee Performance Problems: How to Spot Problems Early, Take Appropriate Action, and Bring Out the Best in Everyone

by Bruce, Anne; Hampel, Brenda; Lamont, Erika

• ISBN13: 9780071769075
• ISBN10: 0071769072
• eBook ISBN(s): 9780071769914
• Edition: 1st
• Format: Paperback
• Copyright: 2011-06-16
• Publisher: McGraw Hill
• More Book Details
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Summary

Put problem employees on track to excellence in no time flat! Solving Employee Performance Problemsis an all-in-one guide to skillfully handling every situation involving problematic employees. The authors' proven approach has been used by some of the most successful companies in business-and now you can apply the same method to your own organization. It's called the Performance Management Model, and it consists of four defined steps: Assess Set expectations Coach and correct Measure results With Solving Employee Performance Problems, you have all the tools and information you need to instantly evaluate and manage the performance of any employee, whatever the issue-from habitual tardiness to inappropriate use of technology to lack of leadership skills. The authors provide a scenario for each conduct problem and walk you through the steps for arriving at the best solution. Get the precision guidance you need to keep your workplace running like a well-oiled machine-with Solving Employee Performance Problems! Table of Contents Chapter 1:Set Expectations to Avoid Performance Issues Chapter 2:The 4-Step Model to Getting Performance Management Right Every Time Chapter 3:The Manager, Employee, and HR Partner Chapter 4:Communicate Clearly and Often Chapter 5:Accelerate Performance Success: From 0 to 60 with Real Situations Chapter 6:How Managers Can Be Proactive (and Not Reactive) with Performance Chapter 7:30 Starters for Tough Performance Conversations Chapter 8:Been Down That Road Before: Real-life Success Stories Chapter 9:Using The Strategies Successfully in Your Organization

Author Biography

Anne Bruce is the author of 16 business books and a consultant and speaker whose clients have included the White House, Ben Jerry's, Southwest Airlines, Sprint, IBM, GEICO, and Coca-Cola. She lives in Southern California.

Table of Contents

Foreword	p. v
Acknowledgments	p. ix
Introduction	p. xiii
Set Expectations to Avoid Performance Issues	p. 1
The Four-Step Model to Getting Performance Management Right Every Time: Start Where You Are	p. 21
Communicate Clearly and Often	p. 39
Accelerate Performance Success: From 0 to 60 in Real Situations	p. 67
How Leaders Can Be Proactive {and Not Reactive) with Performance: Make a Plan and Follow It	p. 107
30 Starters for Tough Performance Conversations: Waiting and Hoping Won't Cut It	p. 121
Managing Performance in Today's Dynamic Workplace	p. 155
Coach and Develop: Case Studies, Templates, and Tools	p. 169
Measuring Performance to Spot Problems Early	p. 203
Using the Strategies Successfully in Your Organization	p. 229
Index	p. 247
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