Source Code China : The New Global Hub of IT (Information Technology) Outsourcing

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  • Format: Hardcover
  • Copyright: 2007-10-05
  • Publisher: Wiley

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"The next five years will be [...] a period of opportunity for China to speed up the growth of software and information services outsourcing. China will continue to generate strong market demand for the global software industry." -H.E. Bo Xi Lai Minister, China Central Ministry of Commerce (MOFCOM) Praise for Source Code China The New Global Hub of IT Outsourcing "Cyrill Eltschinger's Source Code China examines the depths of?a remarkable?shift towards a value-added economy.? After reading this book, you'll?see once again how?China is positioning?itself for leadership in this growing area." -William G. Parrett Chief Executive Officer, Deloitte, May 2007 "In his book, Cyrill Eltschinger addresses?an important?perspective: China is not only 'the factory of the world,' it is?also becoming a major technology services hub. For all of us, it is a fascinating experience to participate in this impressive evolution." -Josef M. Mueller Chairman & CEO, Nestle (China) Ltd "Source Code China provides an insightful touch with the reality of how China is reshaping the global market for offshore IT services." -Prof. Dr. Dr. Klaus Wucherer Executive Vice President, SIEMENS "This is a must-read to understand IT outsourcing in China and its impact on the rest of the world." -Dr. Andrew Lai VP/GM, Global Delivery China Center, Hewlett-Packard Company; International Economic Advisor to City Mayor of Chongqing, China; IT Strategy Advisor, City Mayor of Chengdu, China "In his book Source Code China, Mr. Eltschinger provides compelling reasons why any company can benefit from IT outsourcing to China, a country that is rapidly becoming the destination of choice for most enterprises." -Charles Pau Director, Globalization Architecture and Technology, IBM "This book demonstrates China's credentials as the new hub of offshore IT services." -Steve Little Senior Vice President and Chief Information Officer, D.S.I., Schneider Electric "Organizations not sourcing IT services from China are literally missing the boat. Mr. Eltschinger's book takes readers on an intellectual journey explaining how and why China is becoming the premier offshore destination for businesses all over the world. This is a must read for any business executive and I highly recommend you knock this one off your reading list immediately." -David Etzler Chief Executive Officer, OutsourceWorld If you are not in China, you are really not in the game

Author Biography

Cyrill Eltschinger is CEO of I.T. UNITED, a strategic outsourcing firm that specializes in tailor-made technology solutions and staff augmentation IT services. The company today is one of the most trusted China-based outsourcing services providers, delivering cost-effective IT solutions to clients inside and outside China. He currently serves as Chairman of SwissCham China (Swiss Chinese Chamber of Commerce), is an industry subject expert for the Gerson Lehrman Group Technology Council, and is an advisor to several China government agencies. He is an avid aviator and was the first foreigner to be awarded a private pilot's license in China since 1949.

Table of Contents

Prefacep. xv
Acknowledgmentsp. xix
Outsourcing: The Most Important Management Trend of the Past 75 Yearsp. 1
Outsourcing as a Business Forcep. 2
Made in Chinap. 4
Setting the Stagep. 6
Battle of the Titans: The Global Outsourcing Lanscapep. 8
North Americap. 9
Europep. 10
South Americap. 15
Africa and the Middle Eastp. 15
Asia-Pacificp. 17
BRIC Nationsp. 21
China: Your Essential Shorep. 33
Big Numbers from a Big Countryp. 34
Government and Politicsp. 36
Planes, Trains, and Automobilesp. 38
Educating the Massesp. 39
Your Essential Shorep. 41
The Early Yearsp. 44
Made in Chinap. 44
From Pagers to Market Supremacyp. 45
The Internet Arrivesp. 47
Not Yet a Green Lightp. 49
India Outsources to Chinap. 51
Risks and Concernsp. 55
Strategies that Workp. 60
What Works? What Is the Right Shore? What Is the Right Model?p. 63
Captive Versus Partnerp. 65
Build-Operate-Transferp. 67
Dual-Shore Deliveryp. 71
Going Captive and Avoiding the Expat Trapp. 71
Ten Lessons Learnedp. 75
What Works Elsewhere Does Not Necessarily Work in Chinap. 75
Develop a Vision of the Future Beyond the Next Shareholder Meetingp. 77
Establish the Right Partnerships from the Beginningp. 79
Do Your Homeworkp. 81
Commit for the Long Haulp. 83
Prepare Yourself for an Unprecedented Speed of Changep. 84
Choose an Outsourcing City Based on...p. 85
People, People, Peoplep. 86
Never Give Upp. 88
It Is All About Facep. 89
Winning the Talent Warp. 91
English Makes the World Go Roundp. 94
Recruiting Staffp. 96
Salaries on the Risep. 99
Chinese Work Ethicsp. 100
Retaining Staff: Employee Retention and Loyalty Programsp. 101
China's Outsourcing Citiesp. 112
Beijingp. 112
Shanghaip. 114
Dalianp. 117
Chengdup. 119
Xi'anp. 120
Jinanp. 122
Hangzhoup. 124
Guangzhoup. 125
Nanjingp. 127
Shenzhenp. 129
IT Outsourcing, Business Process Outsourcing, and Knowledge Process Outsourcing in Chinap. 135
Scope of Outsourcingp. 138
Global Outsourcing Options for Customersp. 147
Advantages of Outsourcing to Chinap. 148
Disadvantages to Outsourcing to Chinap. 149
Selection of Vendor Partnersp. 149
Due Diligence of the Capabilities of Vendorsp. 150
Importance of Business Process Standardsp. 150
Importance of Standards in BPOp. 151
Application Standards to Different Process Typesp. 152
Process Selection for Outsourcingp. 152
China's Legal Frameworkp. 156
Market Entry and Establishing a Business in Chinap. 157
Intellectual Property Rights Protectionp. 159
Employment Issuesp. 164
Government Policyp. 166
Currency and Taxationp. 167
Dispute Resolution and Litigationp. 171
China 2020p. 176
Pillar of the Economy: Focus on the High-Tech Sectorp. 176
Growth of the Services Sectorp. 177
Satisfying a Fast-Growing Global IT and Business Processes Services Demandp. 178
Overseas Promotions Leap Forwardp. 179
Stable China Market Economic Prospectsp. 180
Rise of Globalization: In the Front Rowp. 181
China 2020: Wild Cardsp. 183
Exclusive Survey of Selected Cities in Cooperation With MOFCOMp. 186
Case Studiesp. 192
Contact Information for Major Government Offices, Outsourcing Centers, and Online Resourcesp. 238
Indexp. 283
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