Introduction: Objectives and Scope | p. 1 |
Sector Achievement and Performance | p. 11 |
Sector Challenges | p. 25 |
2020 Sector Vision and Path Forward | p. 37 |
Goal Based Sector Governance | p. 45 |
Improving Municipal Utility Governance and Structure | p. 69 |
Moving Up the Utility Financial Sustainability Ladder | p. 93 |
Using the Private Sector to Help Improve Municipal Utility Performance | p. 117 |
Improving Capital Planning to Reduce Costs | p. 133 |
Strategic Action Plan | p. 151 |
Overview of World Bank's Urban Water Program in China | p. 155 |
Summary of Water and Wastewater Standards | p. 157 |
Technical Notes | p. 163 |
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