did-you-know? rent-now

Amazon no longer offers textbook rentals. We do!

did-you-know? rent-now

Amazon no longer offers textbook rentals. We do!

We're the #1 textbook rental company. Let us show you why.

9781118492963

Stop Complainers and Energy Drainers How to Negotiate Work Drama to Get More Done

by
  • ISBN13:

    9781118492963

  • ISBN10:

    111849296X

  • Edition: 1st
  • Format: Paperback
  • Copyright: 2013-02-26
  • Publisher: Wiley

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Purchase Benefits

List Price: $18.00 Save up to $5.62
  • Rent Book $15.44
    Add to Cart Free Shipping Icon Free Shipping

    TERM
    PRICE
    DUE
    USUALLY SHIPS IN 2-3 BUSINESS DAYS
    *This item is part of an exclusive publisher rental program and requires an additional convenience fee. This fee will be reflected in the shopping cart.

Supplemental Materials

What is included with this book?

Summary

Workplaces are demanding. Constant complainers take up resources, time and mental bandwidth. When you change your culture of complainers to one of contributors, you boost morale, increase productivity and promote effective communication. In short, you can get more done with less drama. Author Linda Swindling is an expert in negotiating tough situations in the workplace. The book looks at how to influence others to accomplish your purpose. Stop Complainers and Energy Drainers uses short scenarios, engaging questions, survey results and provides tips that can be implemented immediately. Readers are shown how to spot complainers and time drainers. The book provides forms to help prepare for discussions, suggested language to show up powerfully and encouragement to apply strategies. Stop Complainers and Energy Drainers is research-driven and focused on how to identify as well as manage conversations with "venters," complainers, whiners and energy drainers. The book offers concrete phrases and strategies to refocus a complainer and end unproductive conversations. Readers will receive words and conversation outlines to use for powerful results, improved relationships and increased confidence.

Author Biography

LINDA SWINDLING is a workplace communication expert. She began negotiating work drama first as a successful attorney and mediator and later as a keynote speaker, executive coach, and strategic consultant. A Certified Speaking Professional (CSP) and president of Journey On, she is the author of the popular Passports to Success series, which offers thirteen titles on workplace and communication issues. Visit her at www.StopComplainers.com.

Table of Contents

Acknowledgements

Work Drama 101

Introduction How to Use this Book with No Complaints

Chapter 1 Whiners

Chapter 2 Complicators

Chapter 3 Prima Donnas

Chapter 4 Controllers

Chapter 5 Toxics

Chapter 6 What to Do if You’re the Complainer

Chapter 7 Energy Drains

Chapter 8 How to Negotiate Work Drama

Chapter 9 Go Ahead, Complain

Resources

Endnotes

References

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Rewards Program