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Richard Gibbs is an expert in relationship marketing. He has held senior positions in major companies including Xerox and Novell Inc.
Andrew Humphries is currently CEO of SCCI Ltd which specializes in measuring commercial relationship performance. Following a career in UK Royal Air Force as Head of Defence Aviation Logistics, he gained a PhD from Cranfield School of Management and an MBA from the Open University.About the authors | p. ix |
Foreword | p. xi |
Introduction: Placing a value on your key commercial partnerships | p. 1 |
The business of partnering | p. 13 |
A crisis in management | p. 13 |
Diminishing sources of competitive advantage | p. 15 |
From product-base competition to knowledge-base advantage | p. 17 |
Extending the boundaries of the firm | p. 19 |
The strategic value of partnering | p. 22 |
Partnering and competing supply chains | p. 28 |
The problems of understanding your partners | p. 31 |
The evolution of partnership-driven business strategies | p. 37 |
Introduction | p. 37 |
The development of supply chain management | p. 38 |
Supply chain networks | p. 48 |
Strategic alliances | p. 50 |
Marketing channels | p. 52 |
Managing buy-sell relationships | p. 57 |
Conclusion | p. 63 |
The obstacles and drivers of successful partnerships | p. 65 |
Introduction | p. 65 |
Leveraging mutual investments | p. 66 |
Learning from each other | p. 71 |
Governance | p. 74 |
The influence of leadership and control mechanisms | p. 77 |
Understanding partnership performance | p. 79 |
Proactive relationship management | p. 85 |
Summary | p. 89 |
Relationship marketing: a 'new-old' theory of business relationships | p. 91 |
Marketing foundations | p. 91 |
Relationship marketing rediscovered | p. 92 |
Collaborate or fail | p. 94 |
From power management to relationship management | p. 97 |
The relationship business | p. 98 |
Modelling the marketing relationship | p. 100 |
Managing partnership value | p. 108 |
Building relationship management capabilities | p. 110 |
Summary | p. 111 |
Understanding partnership and alliance dynamics | p. 115 |
Introduction | p. 115 |
A 'new economic' view of partnerships | p. 116 |
Partnerships as spiral dynamics | p. 119 |
Finding the measure of partnership performance | p. 122 |
Conclusion | p. 141 |
Working hard at the 'soft' factors | p. 143 |
Introduction | p. 143 |
Evaluating partnership performance | p. 144 |
Opportunities and challenges created through collaborative innovation | p. 148 |
Opportunities and challenges created through partnership quality | p. 153 |
Opportunities and challenges of creating value | p. 157 |
The model of partnership performance | p. 161 |
Summary | p. 162 |
The Gibbs+Humphries Partnership Types | p. 165 |
Introduction | p. 165 |
Evangelists | p. 166 |
Stable Pragmatists | p. 171 |
Rebellious Teenagers | p. 176 |
Evolving Pessimists | p. 180 |
Captive Sharks | p. 184 |
Cherry Pickers | p. 188 |
No Can Dos | p. 192 |
Deserters | p. 196 |
Summary | p. 199 |
Making partnerships and alliances work for you | p. 203 |
Management implications | p. 203 |
Determining the right partnership type | p. 204 |
Partnership types and market development | p. 210 |
Relationship management and the Gibbs+Humphries Partnership Types | p. 211 |
The Gibbs+Humphries Partnership Types and marketing | p. 219 |
Conclusion | p. 223 |
Further reading | p. 227 |
Index | p. 229 |
Table of Contents provided by Ingram. All Rights Reserved. |
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The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.