Strategic Business Partner

by ROBINSON, DANA GAINESROBINSON, JAMES C.

• ISBN13: 9781576752838
• ISBN10: 1576752836
• Format: Hardcover
• Copyright: 2005-03-14
• Publisher: Berrett-Koehler Publishers

Summary

There is no more critical role for today's human resource professionals than that of Strategic Business partner (SBP). SBPs demonstrate competence in many ways - through their questioning of clients, their knowledge of the business, and their ability to translate business needs into performance requirements and people initiatives. But performing effectively as an SBP requires use of a mental model as a guide or rudder. This practical book provides that model. Experts Dana and Jim Robinson describe the four key concepts integral to this mental model and critical to success as an SBP. They describe the three accountabilities SBPs must accomplish: access to those accountable for achieving business results; credibility with clients; and trustworthiness for delivering results, working with integrity, and supporting the organization's values. The authors' detailed analysis of this subject makes Strategic Business Partner required reading for human resource pros on the way up the ladder.

Author Biography

Dana Gaines Robinson is the founder and president, and Jim Robinson is the chairman, of Partners in Change, Inc., a human resource consulting firm whose clients include The Gillette Company, ING, Wachovia, the YMCA

Table of Contents

Preface	vii
Introduction: From Value Sapping to Value Adding	1	(6)
Part One: Concepts and a Model for Strategic Business Partners	7	(44)
Key Concepts for Partnering Strategically	9	(24)
The SBP Model	33	(18)
Part Two: Building Client Partnerships	51	(36)
Identifying Clients and Developing Access	53	(18)
Gaining Credibility and Trust	71	(16)
Part Three: Identifying and Partnering on Strategic Projects	87	(100)
The Logic Used to Identify Strategic Opportunities	89	(18)
Reframe Requests to Identify Strategic Opportunities	107	(30)
Proactively Identify Strategic Opportunities	137	(20)
When the Client Says ``Yes''	157	(30)
Part Four: Influencing Business Strategies and Direction	187	(56)
Being at the Table	189	(20)
Making the SBP Role Real	209	(34)
Tools	243	(10)
References	253	(4)
Resources	257	(12)
Index	269	(12)
About the Authors	281