Strategic Continuous Process Improvement

by Plenert, Gerhard

• ISBN13: 9780071767187
• ISBN10: 0071767185
• Edition: 1st
• Format: Hardcover
• Copyright: 2011-11-14
• Publisher: McGraw Hill

Summary

Proven strategies for achieving continuous process improvement Strategic Continuous Process Improvementhelps you understand the various tools and methodologies available, which tool to use, and when to use it. The book gives you a strategic way to look at continuous process improvement (CPI), the information needed to review a problem, and then properly define its characteristics. From these characteristics, a choice of CPI methodology or methodologies will evolve and emerge. Selecting the right tool will then define the overall success of the CPI process. Reducing inventory... Product leveling... Strategic alignment... Total productive maintenance... Benchmarking... Supply chain collaboration... Statistical sampling... Process management... Eliminating waste... Companies today are faced with a lot of pressures, and are forced to reinvent themselves and keep improving in order to stay in business. But which methodology will work and be foolproof? The choices are often overwhelming, including criteria outlined by the American Society for Quality Six Sigma; The Lean/Toyota Production System; Theory of Constraints; ISO 9000; American Production and Inventory Control Society; and the Supply Chain Council. Too many organizations are failing to be competitive, not because they cannot solve problems, but because they don't know which problems to solve and which tool to use. This book clearly explains how to identify problems and select the appropriate tool(s) to solve them. Strategic Continuous Process Improvement Offers an overview of continuous process improvement (CPI) principles Discusses change management and how to bring commitment to the CPI process at all levels Explains how to develop a CPI plan of action Shows how to create a world class management CPI environment Includes real-world examples from private industry and government sectors describing the specific impact of CPI Helps you understand all the various improvement methodologies available today Presents strategies applicable to both private and government sectors

Table of Contents

Preface	p. xi
Acknowledgments	p. xv
Introduction	p. xvii
CPI Framework
Why Another Book on CPI?	p. 3
Quality Methodology Performance	p. 4
Defining CPI (Continuous Process Improvement)	p. 6
Comparing CPI Methodologies	p. 9
Summary	p. 10
Identifying a CPI Opportunity	p. 13
Models for CPI	p. 16
Japan and Process/Quality Innovation	p. 18
Goals	p. 20
Successful Change Management	p. 23
Summary	p. 26
CPI Options
What CPI Options and Benchmarks Are Available?	p. 29
TPS-Toyota Production System	p. 33
TQM-Total Quality Management	p. 35
TQC-Total Quality Control	p. 49
Lean	p. 50
Six Sigma	p. 107
QFD-Quality Functional Deployment	p. 114
Concept Management	p. 115
Breakthrough Thinking	p. 117
TOC-Theory of Constraints, Bottleneck Analysis, Constraint Analysis	p. 121
Process Reengineering	p. 122
ISO Standards	p. 122
Strategic Mapping	p. 122
Hoshin Planning	p. 123
Simulation/Modeling	p. 124
Summary	p. 124
What Are the Characteristics of Each Option?	p. 125
Integration	p. 140
Summary	p. 141
Mapping CPI Characteristics Against Your Problem	p. 143
Lack of Organizational Strategic Alignment with No Focus on Quality	p. 144
Materials Tracking Issues in Logistics	p. 148
Medical Lab Labeling and Reporting Errors	p. 162
Information Technology Programming Inefficiencies	p. 166
Poor Manufacturing Control of Production Activity	p. 173
Attorney's Office Workflow Inefficiencies	p. 177
High Quality Defect Rate in Printing Process	p. 181
Summary	p. 184
Executing the Improvement Process
Identifying the Correct CPI Tool	p. 187
The Role of Measurement and Reward Systems	p. 192
Defining the Measurement System	p. 194
The Role and Purpose of Control Systems	p. 195
Summary	p. 196
The Role of Governance, Performance Reviews, Cascading, and Communication	p. 197
A Governance System	p. 198
Regular Performance Reviews	p. 200
A Methodology for Cascading	p. 204
A Communications Plan	p. 206
Summary	p. 208
World Class CPI
"Moving the Needle"	p. 211
Summary	p. 216
Summary and Conclusions	p. 217
Index	p. 221
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