Strategic Management Support Systems

by Fidler, Christine; Rogerson, Simon

• ISBN13: 9780273614180
• ISBN10: 0273614185
• Format: Paperback
• Copyright: 1996-07-01
• Publisher: Ft Pr

Summary

This book focuses on Management Support Systems and how they can, when used appropriately, aid organisations in their achievement of their corporate strategic plans. It covers not only the domain of MSS but also how MSS can be aligned with corporate strategy through the use of Strategic Information Systems Planning (SISP). This text should enable students to fully understand the role of MSSs within an organisation and how this can be developed using SISP techniques and tools.

Table of Contents

Preface	xi
Acknowledgements	xiii
Part 1 INTRODUCTION
Introduction and Overview	3	(16)
Strategic MSS: an introduction	3	(1)
Some key definitions	4	(1)
Summary of book content	4	(4)
Unique features of this book with justification	8	(1)
Chapter format and learning approach	9	(1)
A reader's road map through the book	10	(1)
Intended audience	10	(5)
Summary	15	(4)
References	15	(4)
Part 2 MANAGEMENT SUPPORT SYSTEM (MSS)
What is a Management Support System (MSS)?	19	(29)
Introduction	19	(1)
Management: an MSS perspective	19	(7)
Decision making and information handling as pervasive management activities	26	(1)
Decision making	27	(10)
Information	37	(4)
Management support systems: definition and framework	41	(4)
Summary	45	(3)
References	45	(1)
Review questions	46	(1)
Project idea	47	(1)
Technology and MSS Opportunities	48	(29)
Introduction	48	(1)
A technological history of MSS	49	(3)
Technological advances: impact on MSS design and development	52	(20)
Summary	72	(5)
References	72	(1)
Case study -- Gloucestershire Constabulary	73	(3)
Review questions	76	(1)
Project ideas	76	(1)
Information Handling Support with MSS	77	(20)
Introduction	77	(1)
Information preparation support within MSS	78	(5)
Information communication support within MSS	83	(8)
Summary	91	(6)
Case study -- E-mail management	92	(3)
References	95	(1)
Review questions	95	(1)
Project idea	96	(1)
Passive Decision Making Support with MSS	97	(30)
Introduction	97	(1)
The nature and role of MSS passive decision making support	98	(8)
Temporal issues and MSS information reporting provision	106	(12)
MSS information reporting in action	118	(3)
Summary	121	(6)
Case study 1 -- Essex Fire Service	122	(2)
Case study 2 -- Kraft Jacobs Suchard	124	(1)
References	125	(1)
Review questions	125	(1)
Project ideas	126	(1)
Active Decision Making Support with MSS	127	(39)
Introduction	127	(1)
What is a model?	128	(3)
Mathematical models and associated techniques	131	(17)
Techniques for group decision making support	148	(2)
MSS provision of active decision making support	150	(12)
Summary	162	(4)
References	163	(1)
Review questions	164	(1)
Project ideas	164	(2)
MSS Development: Approaches and Techniques	166	(35)
Introduction	166	(1)
MSS development: corporate alignment and feasibility	167	(9)
MSS development	176	(7)
Techniques for use in MSS development	183	(14)
Summary	197	(4)
References	197	(1)
Review questions	198	(1)
Project ideas	199	(2)
MSS Summary	201	(10)
Summary of Part 2	201	(10)
Case study 1 -- Grace Dearborn	205	(3)
Case study 2 -- Automobile Association	208	(3)
Part 3 STRATEGIC INFORMATION SYSTEMS PLANNING (SISP)
What is Strategic Information Systems Planning (SISP)?	211	(26)
Introduction	211	(1)
The evolution of information systems usage	211	(2)
Maintaining a corporate focus	213	(3)
Defining SISP	216	(4)
SISP participants and activities	220	(6)
SISP methodologies	226	(4)
Summary	230	(7)
Case study -- Body Shop	232	(3)
References	235	(1)
Review questions	235	(1)
Project idea	236	(1)
SISP Methodologies, Techniques and Tools	237	(26)
Introduction	237	(1)
Techniques	237	(6)
Methodologies	243	(15)
Summary	258	(5)
Case study -- European paper group	258	(2)
References	260	(1)
Review questions	261	(1)
Project idea	261	(2)
How to Perform a SISP Exercise	263	(19)
Introduction	263	(1)
Successful SISP	263	(2)
Team members	265	(2)
Organisational differences	267	(2)
Choosing methodologies and techniques	269	(4)
An outline approach	273	(2)
Summary	275	(7)
Case study -- Developing an IT Strategy	276	(4)
References	280	(1)
Review questions	281	(1)
Project idea	281	(1)
Business Process Re-engineering	282	(13)
Introduction	282	(1)
What is BPR?	282	(2)
Culture issues	284	(1)
Obstacles	285	(1)
BPR, SISP and SCB	286	(2)
Summary	288	(7)
Case study -- Union Carbide	291	(2)
References	293	(1)
Review questions	294	(1)
Project idea	294	(1)
SISP Summary	295	(10)
Summary of Part 3	295	(10)
Case study 1 -- Bristol & West	297	(3)
Case study 2 -- ICI	300	(5)
Part 4 STRATEGIC MSS
Combining SISP/SCB and MSS: Strategic MSS	305	(17)
Introduction	305	(1)
An overview of relationships between organisation, SISP/SCB and MSS	306	(1)
Strategic MSS as a result of SISP/SCB	307	(6)
Relationships due to the support role of MSS	313	(7)
Summary	320	(2)
References	320	(1)
Review questions	321	(1)
Project idea	321	(1)
Conclusion	322	(9)
Strategic MSS	322	(1)
And finally ...	323	(8)
Case study -- Business Link Leicestershire	323	(4)
Project idea	327	(4)
Index	331