Strategic Organizational Communication

by Conrad, Charles; Poole, Marshall Scott

• ISBN13: 9780155063488
• ISBN10: 0155063480
• Format: Hardcover
• Copyright: 2001-07-19
• Publisher: Wadsworth Publishing

Summary

From its inception almost 20 years ago, the goal of STRATEGIC ORGANIZATIONAL COMMUNICATION has been to provide a unified description of the incredibly diverse array of ideas that make up the rapidly expanding field of organizational communication. Sophisticated, yet accessible, the text integrates research from a number of academic disciplines, while maintaining a relaxed, engaging writing style.

Table of Contents

Unit I Strategies of Organizing	1	(172)
Strategic Organizational Communication	2	(31)
Organizational Communication as Strategic Discourse	4	(6)
Dimensions of Organizational Communication	10	(19)
Case Study: How to Handle the Scarlet Email?	15	(5)
Case Study: Can You Trust Anyone under Thirty?	20	(9)
Summary: The Complexities of Organizational Communication	29	(4)
Traditional Strategies of Organizing	33	(32)
Traditional Strategies of Organizational Design	35	(15)
Case Study: The Challenger Case	42	(8)
Traditional Strategies of Motivation, Control, and Surveillance	50	(9)
Case Study: The Power of Rewards at Industry International	53	(6)
Traditional Strategies of Leadership	59	(2)
Conclusion: Communication and Traditional Strategies of Organizing	61	(4)
Relational Strategies of Organizing	65	(33)
Relational Strategies of Organizational Design	66	(9)
Case Study: No Pillsbury Dough Boys Here	69	(6)
Relational Strategies of Motivation, Control, and Surveillance	75	(9)
Case Study: Empowerment, or Iron Cage?	81	(3)
Relational Strategies of Leadership	84	(2)
Assessing Relational Strategies	86	(4)
A Different Type of Assessment	90	(3)
Conclusion: The Underlying Principles of Relational Strategies	93	(5)
Cultural Strategies of Organizing	98	(34)
Cultural Strategies of Organizational Design	99	(2)
Cultural Strategies of Motivation, Control, and Surveillance	101	(20)
Case Study: Trouble in the Happiest Place on Earth	109	(8)
Case Study: The Hidden Emotions of Tourism	117	(4)
Cultural Strategies of Leadership	121	(6)
Case Study: ``Nuts!'' Down Under	124	(3)
A Retrospective Look at Traditional, Relational, and Cultural Strategies of Organizing	127	(5)
Network Strategies of Organizing	132	(41)
Network Strategies of Organizational Design	136	(12)
Case Study: Evolving into a Network Organization	145	(3)
Motivation, Control, and Surveillance in Network Organizations	148	(4)
Leadership in Network Organizations	152	(3)
Contingency Design Theory	155	(11)
Case Study: Steeling Away into a Different Structure	164	(2)
Conclusion	166	(2)
Postscript: Alternative Organizations	168	(5)
Unit II Communication Strategies and Organizational Challenges	173	(248)
Communication and Technology	174	(39)
Information Technology: Expanding the Horizons of Organizational Strategies	175	(19)
Case Study: Working in the Virtual Future: An Optimistic View	190	(4)
Implementing ICTs in Organizations	194	(4)
Case Study: Technology and Organizational Change	196	(2)
Impacts of ICTs	198	(11)
Case Study: Scenes from the Electronic Sweatshop	200	(9)
Conclusion	209	(4)
Managing Membership in Organizations	213	(36)
Entering Organizations: Pressures, and Coping Processes	214	(14)
Case Study: Julie's Experience, Part I	216	(7)
Case Study: Julie's Experience, Part II	223	(3)
Case Study: The Case of the Aggrieved Expatriate	226	(2)
Communication Strategies for People Who Have Settled In	228	(16)
Conclusion	244	(5)
Communication, Power, and Politics in Organizations	249	(31)
A Perspective on Organizational Power	250	(2)
Societal Assumptions and the Bases of Organizational Power	252	(6)
Organizational Politics: Overt Power in Communicative Process	258	(18)
Case Study: It's My Party and I'll Do What I Want To	259	(8)
Case Study: Suppressing Dissent in the Nuclear Industry	267	(9)
Conclusion	276	(4)
Communication and Organizational Decision Making: Individual, Group, and Organizational Considerations	280	(35)
Communication and Individual Decision Making	281	(4)
Communication and Models of Group Decision Making	285	(10)
Communication and Organizational Decision Making	295	(14)
Case Study: Managing the Ambiguity	298	(9)
Case Study: Koalas and Roos Flying through Chaos	307	(2)
Rationalizing Organizational Nonrationality	309	(2)
Summary and Conclusions: Communication and Decision Making	311	(4)
Communication and the Management of Organizational Conflict	315	(35)
The Bases and Early Phases of Organizational Conflict	316	(13)
Case Study: Darned Bird Huggers	324	(5)
Communication and Overt Conflict	329	(13)
Case Study: The Bargaining Case	336	(6)
The Aftermath of Conflicts	342	(1)
A Feminist View of Communication and Conflict	343	(3)
Conclusion	346	(4)
Communication and Diverse Workplaces	350	(39)
Resisting ``Others''	353	(16)
Case Study: The Harassment Case	357	(12)
Confronting the Dominant Perspective	369	(10)
Case Study: The Case of Rosa N	375	(4)
Taking a Holistic Perspective	379	(4)
Conclusion	383	(6)
Communication, Organizations, and Globalization	389	(32)
Economic Theory and Globalization	392	(13)
Case Theory: Students, Sweatshops, and Globalization	401	(4)
Globalization, Ethics, and Organizational Democracy	405	(5)
Globalization and Culture	410	(6)
Case Study: Disney Goes Global	412	(4)
Epilogue	416	(5)
Bibliography	421	(24)
Index	445