Strategic Organizational Communication : In a Global Economy

by Conrad, Charles; Poole, Marshall Scott

• ISBN13: 9780534636210
• ISBN10: 0534636217
• Edition: 6th
• Format: Hardcover
• Copyright: 2004-07-26
• Publisher: Cengage Learning

Summary

UNIT I: UNDERLYING CONCEPTS. Strategic Organizational Communication. Thinking About Organizations and Organizational Communication. UNIT TWO: STRATEGIES OF ORGANIZING. 3. Traditional Strategies of Organizing. 4. Relational Strategies of Organizing. 5. Cultural Strategies of Organizing. 6. Network Strategies of Organizing. 7.Alternative Strategies of Organizing. UNIT III: CHALLENGES IN THE TWENTY-FIRST CENTURY 8. Communication, Power, and Politics in Organizations. 9. Communication, Decision Making, and Conflict in Organizations. 10. Communication and Diverse Workplaces. 11. Communication, Globalization, and Organizations. 12. Communication, Ethics, and Organizational Rhetoric.

Table of Contents

Preface	ix
Unit I Underlying Concepts	1	(64)
Strategic Organizational Communication	2	(21)
Organizational Communication as Strategic Discourse	4	(10)
Case Study: How to Handle the Scarlet E-mail?	6	(4)
Case Study: Can You Trust Anyone under Thirty? Part I	10	(4)
The Fundamental Paradox	14	(2)
Strategies of Organizing	16	(2)
Strategic Communication and Life in Organizations	18	(2)
Conclusion: The Complexities of Organizational Communication	20	(3)
Keys to Strategic Organizational Communication	23	(42)
Seeing Connections: The Importance of Systems Thinking	25	(13)
Case Study: There Go the Lights, Here Come the Babies	33	(5)
Uncovering Assumptions: The Importance of Critical Thinking	38	(3)
Valuing Differences: The Advantages of Diversity	41	(3)
Thinking Globally: The Challenges of Globalization	44	(3)
Understanding Technology: A Radical Force for Change	47	(15)
Case Study: Working in the Virtual Future: An Optimistic View	52	(10)
Conclusion	62	(3)
Unit II Strategies of Organizing	65	(188)
Traditional Strategies of Organizing	66	(42)
Traditional Strategies of Organizational Design	68	(14)
Case Study: Feel Safer Now?	76	(6)
Traditional Strategies of Motivation, Control, and Surveillance	82	(10)
Case Study: The Power of Rewards at Industry International	85	(7)
Traditional Strategies of Leadership	92	(1)
Information and Communication Technology in Traditional Strategies of Organizing	93	(11)
Case Study: Scenes from the Electronic Sweatshop	98	(6)
Conclusion: Communication and Traditional Strategies of Organizing	104	(4)
Relational Strategies of Organizing	108	(47)
Relational Strategies of Organizational Design	109	(15)
Case Study: Going South	113	(11)
Relational Strategies of Motivation, Control, and Surveillance	124	(10)
Case Study: Empowerment or Iron Cage?	130	(4)
Relational Strategies of Leadership	134	(4)
Information and Communication Technology and Relational Strategies of Organizing	138	(5)
Assessing Relational Strategies	143	(5)
Thinking Critically about Relational Strategies of Organizing	148	(7)
Cultural Strategies of Organizing	155	(33)
Cultural Strategies of Organizational Design	157	(1)
Cultural Strategies of Motivation, Control, and Surveillance	158	(20)
Case Study: It's My Party and I'll Do What I Want To	167	(6)
Case Study: The Hidden Emotions of Tourism	173	(5)
Cultural Strategies of Leadership	178	(3)
Technology Information and Communication in Cultural Strategies of Organizing	181	(2)
Thinking Critically about Cultural Strategies	183	(5)
Network Strategies of Organizing	188	(33)
Network Strategies of Organizational Design	190	(21)
Case Study: Al-Qaida: A Network Organization?	203	(5)
Case Study: Evolving into a Network Organization	208	(3)
Network Strategies of Motivation, Control, and Surveillance	211	(4)
Network Strategies of Leadership	215	(1)
Challenges and Problems for Network Organizations	216	(2)
Conclusion	218	(3)
Alternative Strategies of Organizing	221	(32)
Contingency Design Theory	222	(18)
Case Study: Steeling Away into a Different Structure	232	(8)
Postmodern Forms of Organizing	240	(1)
Alternative Strategies of Organizing	241	(9)
Case Study: Trying to Stay Balanced	245	(5)
Conclusion	250	(3)
Unit III Challenges in the Twenty-First Century	253	(194)
Communication, Power, and Politics in Organizations	254	(35)
A Perspective on Organizational Power	255	(2)
Societal Assumptions and the Bases of Organizational Power	257	(19)
Case Study: On Death and Dying	272	(4)
Organizational Politics: Overt Power in Communicative Process	276	(9)
Case Study: Suppressing Dissent in the Nuclear Power Industry	281	(4)
Conclusion	285	(4)
Communication, Decision Making, and Conflict in Organizations	289	(54)
Communication and Organizational Decision Making	290	(9)
Organizational Decision Making and Rationality	299	(15)
Case Study: Managing the Ambiguity	303	(9)
Case Study: Koalas and Roos Flying through Chaos	312	(2)
Rationalizing Organizational Nonrationality	314	(2)
Summary: Communication and Decision Making	316	(1)
Communication and the Management of Organizational Conflict	317	(16)
Case Study: The Bargaining Case	330	(3)
Organizational Dispute Resolution Systems	333	(2)
A Feminist View of Communication and Conflict	335	(3)
Summary: Communication and Conflict	338	(1)
Conclusion	339	(4)
Communication and Diverse Workplaces	343	(39)
Resisting ``Others''	345	(19)
Case Study: The Harassment Case	349	(15)
Confronting the Dominant Perspective	364	(9)
Case Study: Is That Term ``Childless'' or ``Childfree''?	369	(4)
Taking a Holistic Perspective	373	(3)
Conclusion	376	(6)
Communication, Globalization, and Organizations	382	(26)
Culture, Difference, and Organizational Communication	385	(9)
Case Study: Can You Trust Anyone under Thirty? Part II	390	(4)
Economics, Globalization, and Organizational Communication	394	(14)
Case Study: Small Company, Global Approach	401	(7)
Communication, Ethics, and Organizational Rhetoric	408	(39)
Ethics and Organizational Rhetoric	410	(19)
Case Study: Competence or Connections?	417	(6)
Case Study: Made in America?	423	(6)
Enron as a Paradigm Case of Organizational Ethics and Rhetoric	429	(12)
Conclusion	441	(6)
Bibliography	447	(28)
Index	475