Strategic and Performance Planning for the Office of the Chancellor for Educational and Professional Development

by Levy, Dina G.; Benjamin, Roger; Bikson, Tora; Derghazarian, Eric; Dewar, James A.

• ISBN13: 9780833030375
• ISBN10: 083303037X
• Format: Paperback
• Copyright: 2001-10-15
• Publisher: RAND Corporation

Summary

Examines several approaches to establishing visions, strategic plans, and implementation plans for the Chancellor's office to develop a strategic and performance planning process.

Table of Contents

Preface	iii
Figures	ix
Tables	xi
Summary	xiii
Acknowledgments	xxiii
Acronyms	xxv
Introduction	1	(4)
Background	1	(1)
Research Objective	2	(1)
Approach	2	(2)
Organization of the Report	4	(1)
A Framework for Strategic Planning Analysis	5	(6)
Trends Affecting DOD Civilian Education, Training, and Development	11	(18)
The Future Military Operating Environment	12	(3)
Demographic Trends in the DoD Civilian Workforce	15	(5)
Legislative Developments: Government Performance and Results Act	20	(2)
Trends in Higher Education Quality Assurance	22	(7)
Accreditation	23	(1)
Accountability	24	(1)
Portfolio	25	(1)
Academic Audit	25	(1)
Approaches in Business	25	(1)
Performance Measurement and Distance Education	26	(3)
Key Challenges in DOD Civilian Education and Workforce Planning	29	(14)
DoD Civilian Education, Training, and Development	30	(5)
Workforce Planning and Management Considerations	35	(1)
Civilian Workforce Planning	36	(3)
Key Challenges in DoD Civilian Education, Training, and Development	39	(4)
Challenges Facing the Civilian Workforce Planning System	40	(1)
Challenges Facing the Chancellor's Office	40	(3)
Identifying and Investigating Best-Practice Organizations	43	(6)
``Golden Nuggets'' for the Chancellor's Office	49	(90)
Near-Term Actions	49	(3)
Become the Information Center	49	(1)
Include Stakeholders in Strategy Development	50	(1)
Define Specific Strategies for Stakeholders Groups	51	(1)
Differentiate Among the Multiple ET&D Missions	51	(1)
Develop Assessment Criteria	52	(1)
Medium-Term Strategies	52	(1)
Gain Agreement for Specific Reporting Requirements	52	(1)
Acquire a Role in the Program Approval Process	53	(1)
Eliminate Governance Obstacles	53	(1)
Lifetime Strategies	53	(2)
Play a Flexible Role	53	(1)
Use Different Strategies for Different Sets of Institutions	54	(1)
Establish a Constituency for Reforms	55	(1)
Integration with Workforce Planning Strategies	55	(4)
Identify Salient Obstacles and Incentives for Members of the Workforce	55	(1)
Promote the Strategic Role of Education, Training, and Development	56	(1)
Engage Sponsors in the Education, Training, and Development Effort	57	(1)
Promote a Demand-Driven System Through Coordination of Workforce Planning, Education, and Incentive Systems	57	(1)
Use Education to Compensate for Recruiting Difficulties	58	(1)
Next Steps	59	(2)
Appendix
A. Interview Protocol	61	(8)
B. Case Studies from the Literature	69	(46)
Western Association of Schools and Colleges	69	(4)
FIRSCo's Service Delivery University	73	(6)
Department of Education	79	(1)
Social Security Administration	80	(1)
University System of Georgia	81	(6)
California State University	87	(3)
The California Master Plan	90	(9)
DoD Professional Military Education, Training, and Development Systems: The Army	99	(7)
American Medical Association	106	(5)
Quality Assurance Agency	111	(4)
C. Case Studies from Site Visits	115	(24)
Kentucky Council for Postsecondary Education	115	(9)
Texas Higher Education Coordinating Board	124	(4)
Department of Transportation	128	(7)
Federal Highway Administration	135	(4)
Bibliography	139