List of Tables and Figures | ix | ||||
List of Exercises | xi | ||||
Acknowledgments | xiii | ||||
Part I. Frameworks | |||||
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3 | (4) | |||
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7 | (17) | |||
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24 | (18) | |||
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42 | (13) | |||
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55 | (10) | |||
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65 | (12) | |||
Part II. Interviews | |||||
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77 | (9) | |||
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86 | (17) | |||
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103 | (15) | |||
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118 | (18) | |||
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136 | (15) | |||
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151 | (10) | |||
Part III. The Competency Map | |||||
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161 | (10) | |||
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171 | (25) | |||
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196 | (15) | |||
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211 | (14) | |||
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225 | (8) | |||
Appendix: Folktale Illustrating Principles of Active Listening | 233 | (4) | |||
Suggested Reading | 237 | (6) | |||
Index | 243 | (10) | |||
About the Author | 253 |