H. Scott Fogler is the Arthur F. Thurnau Professor, Vennema Professor of Chemical Engineering at the University of Michigan. His research interests include flow and reaction in porous media, fused chemical relations, gellation kinetics, and chemical reaction engineering problems in the petroleum industry. He has graduated 37 Ph.D. students and has more than 200 refereed publications in these areas. Fogler is the AIChE 2008 President-elect. He has chaired ASEE’s Chemical Engineering Division, served as director of the American Institute of Chemical Engineers, earned the Warren K. Lewis Award from AIChE for contributions to chemical engineering education, and received the Chemical Manufacturers Association’s National Catalyst Award. He is the author of the classic Elements of Chemical Reaction Engineering, Fourth Edition (Prentice Hall, 2006).
Steven E. LeBlanc is Senior Associate Dean for Academic Affairs and Professor of Chemical Engineering at the University of Toledo. He chaired the Chemical and Environmental Engineering Department for ten years, chaired the ASEE Chemical Engineering Education Division, and co-chaired the 2007 ASEE Chemical Engineering Summer School for Faculty.
Preface xi | |
Problem-Solving Strategies: Why Bother? | p. 1 |
What's the Real Problem? | p. 1 |
Correct Problem Definition/Wrong Solution | p. 6A |
Heuristic for Successful Problem Solving | p. 9 |
Summary | p. 11 |
CD-ROM Material | p. 11 |
References | p. 13 |
Exercises | p. 14 |
Further Reading 14 | |
The Characteristics, Attitudes, and Environment Necessary for Effective Problem Solving | p. 15 |
Getting in the Right Frame of Mind | p. 15 |
Having a Vision | p. 23 |
Working Together in Teams | p. 25 |
Conflict Resolution | p. 31 |
Team Decisions | p. 33 |
Summary | p. 34 |
CD-ROM Material | p. 35 |
References | p. 35 |
Exercises | p. 36 |
Further Reading | p. 39 |
Gathering Information on the Problem | p. 41 |
The First Four Steps | p. 41 |
Summary | p. 49 |
CD-ROM Material | p. 49 |
References | p. 49 |
Exercises | p. 49 |
Problem Definition | p. 51 |
Defining the Real Problem: Four Techniques | p. 51 |
Technique 1: Finding Out Where the Problem Came From | p. 52 |
Technique 2: Using the Present State/Desired State and the Duncker Diagram to Define the Real Problem | p. 58 |
Technique 3: Using the Statement Restatement Technique | p. 63 |
Technique 4: Kepner Tregoe Problem Analysis | p. 68 |
Which Technique to Choose? | p. 72 |
Determine Whether the Problem Should Be Solved | p. 74 |
Brainstorm Potential Causes and Solution Alternatives | p. 75 |
Summary | p. 76 |
CD-ROM Material | p. 76 |
References | p. 78 |
Exercises | p. 78 |
Further Reading | p. 88 |
Appendix: Questions for a Socratic Dialog | p. 89 |
Breaking Down the Barriers to Generating Ideas | p. 93 |
Recognizing Mental Blocks | p. 94 |
Blockbusting | p. 99 |
Improving Your Creative Abilities | p. 100 |
Risk Taking | p. 104 |
Summary | p. 110 |
CD-ROM Material | p. 110 |
References | p. 111 |
Exercises | p. 111 |
Further Reading | p. 114 |
Generating Solutions | p. 115 |
Brainstorming | p. 115 |
Free Association | p. 116 |
Vertical Thinking | p. 118 |
Lateral Thinking | p. 120 |
Futuring | p. 122 |
Organizing Brainstorming Ideas: The Fishbone Diagram | p. 124 |
Brainwriting | p. 26 |
Analogy and Cross-Fertilization | p. 127 |
Incubating Ideas | p. 130 |
TRIZ | p. 131 |
Summary | p. 138 |
CD-ROM Material | p. 138 |
References | p. 140 |
Exercises | p. 140 |
Further Reading | p. 143 |
Deciding the Course of Action | p. 145 |
K.T. Situation Appraisal | p. 146 |
K.T. Problem Analysis | p. 151 |
K.T. Decision Analysis | p. 151 |
Adverse Consequences of the Alternative Solutions | p. 155 |
K.T. Potential Problem Analysis | p. 163 |
Summary | p. 168 |
CD-ROM Material | p. 169 |
References | p. 170 |
Exercises | p. 170 |
Further Reading | p. 178 |
Implementing the Solution | p. 179 |
Approval | p. 179 |
Planning | p. 180 |
Carry Through | p. 185 |
Follow Up | p. 187 |
Experimental Projects | p. 187 |
Summary | p. 194 |
CD-ROM Material | p. 195 |
References | p. 195 |
Exercises | p. 196 |
Further Reading | p. 198 |
Evaluation | p. 199 |
General Guidelines | p. 199 |
Ethical Considerations | p. 203 |
Safety Considerations | p. 209 |
Summary | p. 210 |
CD-ROM Material | p. 210 |
References | p. 211 |
Exercises | p. 211 |
Further Reading | p. 219 |
Troubleshooting | p. 221 |
Some General Guidelines | p. 221 |
Early Morning Shivers: An Example of Troubleshooting | p. 226 |
Technical Troubleshooting Exercise | p. 230 |
Interactive Computing Module on Troubleshooting | p. 237 |
Troubleshooting Laboratory Equipment | p. 239 |
Summary | p. 240 |
CD-ROM Material | p. 240 |
References | p. 240 |
Exercises | p. 241 |
Putting It All Together | p. 245 |
Case | |
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