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IT Strategy: Issues and Practices, Third Edition provides a critical issues perspective that shows students how to deliver business value. As with the first two editions, this revision combines the insights of senior IT managers with academic research, bringing IT management to life and demonstrating how IT strategy plays out in contemporary business. This edition has been overhauled in order to reflect the most important issues facing IT managers today.
James D. McKeen is Professor Emeritus at the Queen's School of Business. He has been working in the IT field for many years as a practitioner, researcher, and consultant. In 2011, he was named the “IT Educator of the Year” by ComputerWorld Canada. Jim has taught at universities in the U.K., France, Germany, and the U.S. His research is widely published in a number of leading journals and he is the co-author (with Heather Smith) of five books on IT management. Their most recent book — IT Strategy: Issues and Practices (2nd edition)–was the best-selling business book in Canada (Globe and Mail, April 2012).
Heather A. Smith has been named the most-published researcher on IT management issues in two successive studies (2006, 2009). A Senior Research Associate with Queen’s University School of Business, she is the author of five books, the most recent being IT Strategy: Issues and Practices (Pearson Prentice Hall, 2012).She is also a Senior Research Associate with the American Society for Information Management’s Advanced Practices Council. A former senior IT manager, she is co-director of the IT Management Forum and the CIO Brief, which facilitate inter-organizational learning among senior IT executives. In addition, she consults and collaborates with organizations worldwide.
Section I: Delivering Value with IT
1. Developing and Delivering on the IT Value Proposition
2. Developing IT Strategy for Business Value
3. Linking IT to Business Metrics
4. Building a Strong Relationship with the Business
5. Communicating with Business Managers
6. Building Better IT Leaders from the Bottom Up
Mini-cases:
Delivering Business Value with IT at Hefty Hardware
Investing in TUFS IT Planning at ModMeters
Section II: IT Governance
7. IT Shared Services
8. Delivering IT Functions: A Decision Framework
9. The IT Budgeting Process
10. Managing IT-Based Risk
11. Information Management: The Nexus of Business and IT
Mini-cases:
Shared Services at RR Communications
Enterprise Architecture at Nationstate Insurance
IT Investment at North American Financial
Section III: IT-Enabled Innovation
12. Innovation with IT
13. Big Data and Social Media
14. Improving the Customer Experience: An IT Perspective
15. Business Intelligence
16. Enabling Collaboration with IT
Mini-cases:
Information Management at Homestyle Hotels
Innovation at International Foods
CRM at Minitrex
Customer Service at Datatronics
Section IV: IT Portfolio Development and Management
17. Application Portfolio Management
18. Managing IT Demand
19. Creating and Evolving a Technology Roadmap
20. Enhancing Development Productivity
21. Information Delivery: IT’s Evolving Role
Mini-cases:
Project Management at MM
Managing Technology at Genex Fuels
Working Smarter at Continental Furniture
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The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.
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