Streamlined Process Improvement

by Harrington, H. James

• ISBN13: 9780071768634
• ISBN10: 0071768637
• Edition: 1st
• Format: Hardcover
• Copyright: 2011-08-09
• Publisher: McGraw Hill

Summary

The next evolutionary step in process improvementfrom one of the field's most influential figures! Six Sigma broke new ground in reducing process variation, but it doesn't account for improvements in key processes; Lean is effective, but fails to address the need for major improvement in key processes. Now, former ASQ president H. James Harrington provides the solution you've been waiting for-a method that cuts cost and cycle time by 60% and improves quality by 100%. Streamlined Process Improvementhelps you initiate dramatic improvement in organizational processes quickly and efficiently using Harrington's step-by-step process: Phase I. Plan Define critical business processes Select process owners Define preliminary boundaries Form and train the Process Improvement Box in the process Establish measurements and goals Develop project and change management plans Conduct a Phase I tollgate Phase II. Analyze Flowchart the process Conduct a Benchmark study Conduct a process walkthrough Perform Process Cost, Cycle Time and Output analysis Prepare the simulation model Implement quick fixes Develop a current culture model Conduct Phase II tollgate Phase III. Streamle Apply Streamlining approaches Conduct a benchmarking study Prepare an improvement, cost, and risk analysis Select a preferred process Prepare preliminary implementation plan Conduct Phase III tollgate Phase III. Execute Bureaucracy elimination Value-added analysis Duplication elimination Simplification Cycle-time reduction Error-proofing Supplier partnership Technology Process upgrading Risk management Standardization Simple language' Phase IV. Implement Prepare a final implementation plan Implement new process Install in-process measurement systems Install feedback data systems Transfer project Conduct the Phase IV tollgate Phase V. Continuous Improvement Maintain the gains Implement Area Activity Analysis Qualify the process

Table of Contents

Acknowledgments	p. xi
Introduction to Streamlined Process Improvement (SPI)	p. 1
Introduction	p. 1
Streamlining Fundamentals	p. 4
Technology Warning	p. 6
Employment Security	p. 6
What Is Streamlined Process Improvement?	p. 11
Introduction	p. 11
What Are Business Processes?	p. 14
Why Use SPI?	p. 16
How Management Has Been Misled	p. 18
Breakthrough versus Continuous Improvement	p. 18
What SPI Is Not	p. 21
Why Improve Your Business Processes?	p. 21
How to Improve Your Business Processes	p. 22
Planning for Improvement	p. 23
Analyzing the Process	p. 25
Streamlining the Process	p. 25
Implementing the New Process	p. 32
Continuous Improvement	p. 32
Summary	p. 34
Phase I: Planning for Improvement	p. 37
Introduction	p. 37
Planning Phase	p. 38
Define Critical Business Processes	p. 38
Select Process Owners	p. 49
Define Preliminary Boundaries	p. 52
Form and Train the PIT	p. 53
Box in the Process	p. 60
Establish Measurements and Goals	p. 62
Develop Project and Change Management Plans	p. 74
Conduct Phase I Tollgate	p. 87
Summary	p. 88
Phase II: Analyzing the Process	p. 91
Introduction	p. 91
Analyze Phase	p. 92
Flowchart the Process	p. 92
Conduct a Benchmark Study	p. 118
Conduct a Process Walk-Through	p. 121
Perform a Process Cost, Cycle Time, and Output Analysis	p. 131
Prepare the Simulation Model	p. 166
Implement Quick Fixes	p. 187
Develop a Current Culture Model	p. 188
Conduct Phase II Tollgate	p. 189
Summary	p. 190
Phase III: Streamlining the Process	p. 191
Introduction	p. 191
Streamlining Phase	p. 194
Apply Streamlining Approaches	p. 194
Conduct a Benchmarking Study	p. 292
Prepare an Improvement, Cost, and Risk Analysis	p. 293
Select a Preferred Process	p. 295
Prepare a Preliminary Implementation Plan	p. 296
Conduct Phase III Tollgate	p. 298
Summary	p. 298
Phase IV: Implementing the New Process and Phase V: Continuous Improvement	p. 301
Introduction	p. 301
Phase IV: Implementing the New Process	p. 301
Prepare the Final Implementation Plan	p. 302
Install the New Process	p. 306
Install In-Process Measurement Systems	p. 306
Install Feedback Data Systems	p. 309
Transfer the Project	p. 309
Conduct Phase IV Tollgate	p. 312
Phase V: Continuous Improvement	p. 313
Maintain the Gains	p. 315
Implement Area Activity Analysis	p. 316
Qualify the Process	p. 317
Does SPI Work?	p. 322
Summary	p. 324
Typical Business Processes Where SPI Can Be Applied	p. 327
Process Walk-Through Questionnaire	p. 331
Some Process Simulation Tool Suppliers	p. 343
Definitions	p. 345
Other Simulation Symbols	p. 353
Typical Government Processes	p. 355
Nonmanufacturing Typical Processes Measurements	p. 358
HU Diagrams	p. 373
References	p. 391
Bibliography	p. 395
Index	p. 397
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